Supportive Services Analyst

Description

The Supportive Services Analyst manages the supply purchasing process for the Detroit at Work and DESC Programs system from approval through closeout. The analyst assigns funding, coordinates procurement and delivery, maintains the SSR dashboard, monitors spending and compliance, resolves operational problems, and manages vendor requirements so participants receive approved goods and services accurately and on time.

Requirements

Duties and Responsibilities

• Review SSR requests for completeness and obtain or document required approvals before purchases or services move forward.
• Assign the appropriate funding source and maintain clear records supporting eligibility, allowability, approvals, cost allocation, and available balances.
• Coordinate procurement of approved supplies, repairs, transportation-related services, and other allowable supports in accordance with purchasing and grant requirements.
• Manage the workflow from approved request through quote or estimate, purchase authorization, vendor assignment, order or service, delivery, participant confirmation, invoice, payment documentation, and case closeout.
• Maintain an accurate SSR dashboard showing approvals, funding assignments, commitments, expenditures, remaining balances, pending items, aging, delivery status, closeouts, compliance exceptions, and vendor activity. Manage the Launchpad process. 
• Monitor SSR spending against budgets and funding limits; reconcile dashboard records with purchase requests, invoices, receipts, fiscal records, and participant files.
• Review files for required forms, estimates, approvals, invoices, receipts, proof of delivery or service, participant acknowledgment, and closeout documentation; correct or escalate missing information.
• Identify and solve delays involving participants, staff, vendors, procurement, fiscal processing, funding availability, delivery, documentation, or service quality.
• Establish and communicate vendor requirements, including required quotes, licenses or insurance when applicable, pricing, service standards, invoicing, delivery documentation, responsiveness, and corrective action expectations.
• Track vendor performance, resolve routine concerns, document recurring issues, and recommend continued use, corrective action, or replacement when needed.
• Prepare weekly and monthly reports for leadership on spending, compliance, service delivery, vendor performance, unresolved problems, and actions required.
• Protect confidential participant and financial information and support monitoring, audit, and records-retention requirements.
• Train and provide support to our system customers. 

Minimum Qualifications

• Bachelor’s degree in business administration, public administration, finance, supply chain, data analytics, social services, or a related field.
• At least three years of experience in supportive services, procurement, fiscal or grant administration, vendor management, compliance, program operations, or data analysis.
• Strong Excel and dashboard skills, including tracking, reconciliation, formulas, filters, pivot tables, spending analysis, and status reporting.
• Demonstrated ability to manage detailed workflows, solve problems, enforce documentation requirements, and communicate professionally with participants, vendors, and internal departments.

Core Competencies

• SSR workflow management 
• Spending oversight 
• Compliance and audit readiness 
• Procurement coordination 
• Vendor management 
• Dashboard reporting 
• Problem-solving 
• Accuracy and follow-through

Work Requirements

• Full-time position with regular computer-based work and local travel to vendors, delivery sites, or program locations as needed.
• Reasonable accommodation is available as required by law.

Licenses: 

• Valid State of Michigan Driver’s License and Vehicle Insurance.

Other:  

• Background check and drug screen required. 
• Salary commensurate with experience.