Assistant Manager-Oracle BRM Billing Operations Specialist - Pune

## Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking an experienced Oracle BRM Billing Operations professional to provide Level 2 operational support for Oracle Billing and Revenue Management (BRM) services. This role is responsible for ensuring the stability, availability and performance of critical billing operations, including rating, charging, billing cycles, invoicing, payments, collections and revenue assurance activities. The successful candidate will collaborate with cross-functional teams to resolve incidents, improve operational processes, enhance automation capabilities and support reliable service delivery across billing platforms.

## What you will do

• Provide Level 2 operational support for Oracle BRM billing services, ensuring service availability and operational stability.
• Act as a technical escalation point for billing, charging, invoicing, payment, adjustment, collection and dunning-related issues.
• Troubleshoot BRM processes, utilities, batch jobs, interfaces, pipelines, queues and database-related operational issues.
• Coordinate billing calendars, pre-billing checks, bill-run execution, invoice generation and post-billing validation activities.
• Monitor event processing, reconciliation activities, failed billing transactions and downstream system integrations.
• Lead technical analysis and restoration activities for major incidents and support root cause investigations.
• Manage Incident, Problem, Change and Service Request activities in line with ITIL practices and SLA commitments.
• Develop and enhance operational automation using Shell scripting, SQL/PLSQL, APIs and approved orchestration tools.
• Improve monitoring, alerting, observability and proactive issue detection across billing platforms. Maintain operational documentation, runbooks, recovery procedures and audit evidence to support governance requirements.

## Who you are

• Experienced in Telecom IT, BSS or enterprise application support with hands-on Oracle BRM production support exposure.
• Knowledgeable in telecom billing, rating, charging, invoicing, payments, adjustments, collections, reconciliation and revenue assurance processes.
• Skilled in Oracle BRM architecture, administration and operational troubleshooting.
• Proficient in Unix/Linux administration, Shell scripting and Oracle SQL/PLSQL.
• Experienced in troubleshooting batch processing, application integrations, database issues and production incidents.
• Familiar with monitoring and observability tools such as Dynatrace, Kibana, Datadog, AppDynamics, Splunk, Grafana, Zabbix or equivalent platforms.
• Understanding of ITIL-based service management processes and SLA-driven operational environments.
• Demonstrates strong analytical thinking, stakeholder engagement, communication and problem-solving capabilities. Bachelor’s degree or equivalent professional experience; Oracle BRM and ITIL certifications are desirable.

## Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What’s in it for you

• Opportunity to work on enterprise-scale telecom billing and revenue management platforms supporting critical business operations.
• Exposure to complex Oracle BRM ecosystems, integrated BSS landscapes and revenue assurance processes.
• Hands-on involvement in automation, operational transformation and approved AI/AIOps initiatives.
• Collaboration with business, infrastructure, database, middleware and vendor teams in a global environment.
• Opportunity to contribute to continual service improvement and operational excellence programmes.

## What skills you will learn

• Advanced Oracle BRM operational support and billing assurance expertise.
• Telecom billing lifecycle management, reconciliation and revenue protection practices.
• Automation development using Shell scripting, SQL/PLSQL and operational tooling.
• Incident management, root cause analysis and service reliability engineering practices.
• Monitoring, observability and AI/AIOps-driven operational capabilities.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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## Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/