Regional Collection Manager

Application Deadline: 31 August 2026

Department: Corporate Risk

Employment Type: Permanent - Full Time

Location: Malawi

Description

What you will be expected to do

• Develop and implement region-specific collections strategies that align with the company’s overall objectives.
• Lead, mentor, and supervise the Area Collections Executives, ensuring they meet their assigned targets while maintaining professionalism.
• Conduct regular training and capacity-building sessions with the regional stakeholders to improve their skills and efficiency in risk management and collections.
• Liaise with respective cross-functional regional leads in ensuring the smooth running of regional operations.
• Collaborate with the customer care teams and easy buy departments to ensure smooth customer communications and resolve disputes when they occur.
• Track daily, weekly, and monthly collection performance reports for the region.
• Ensure that all sales/ collections practices within the region comply with company policies that touch on data privacy and consumer protection.
• Liaise with the regional sales team to ensure alignment between sales and risk/ collection processes.
• Conduct regular objective audits, investigations, and training via field visitations to AHQs with underlying concerns affecting normal business operations.
• Identify potential risks in the regional collections process and develop action plans to mitigate them.
• Any other duties as may be assigned by the Country Credit Manager.

You might be a strong candidate if you have/are

• Hold a degree in a business-related field and have a minimum of 5 years of work experience in a field collections role; 2 of which MUST be in a supervisory capacity, in the microfinance, fintech or banking industries 
• Passionate about positively impacting the lives of rural underserved consumers.
• A strong collaborator with great interpersonal and communication skills to mentor your team to deliver on expectations.
• Have excellent analytical and problem-solving skills.
• Have excellent MS Excel, Word, and PowerPoint skills.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.