Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

JOB DESCRIPTION

Job Title

Sr. Analyst – Global Expense Management, Finance Shared Services

Department

Global Expense Management (GEM) | Finance Shared Services (FSSC)

Reports To

GEM Senior Manager

Location

Manila, Philippines

Working Hours

3pm to 12mn Manila time

JOB SUMMARY

This role is responsible for driving the proactive resolution and prevention of operational issues, including but not limited to invoice compliance issues across the end-to-end Accounts Payable process. Serving as the central point of coordination within Accounts Payable, the role partners with Procurement, business stakeholders, and vendors to resolve recurring issues, improve process quality, establish structured exception management, and implement sustainable process improvements that enhance the efficiency, effectiveness and scalability of AP operations across all regions.

The ideal candidate combines strong vendor relationship management and negotiation skills with a solid working knowledge of Procure-to-Pay (P2P) processes, international tax registration requirements, and AP compliance standards. They must be comfortable working across EMEA, APAC, and NA time zones and engaging with both external vendors and internal stakeholders at all levels.

KEY RESPONSIBILITIES

1.  Vendor Liaison & Direct Engagement

• Serve as the primary point of contact between vendors, Procurement, and GEM AP on invoice compliance issues (e.g., missing/invalid PO, incorrect Bill-To name or address, missing VAT/TIN/GST registration details).

• Contact vendors directly to explain invoice rejection reasons, guide them on Genesys invoicing requirements, and follow through until the issue is resolved.

• Proactively communicate Genesys invoicing standards to  existing vendors and following any legal entity or address changes, to reduce rejection rates before they occur where opportunities may exist.

• Maintain the standard information that vendors need to invoice Genesys correctly (correct Bill-To legal entity name, address, VAT/TIN details per jurisdiction) and ensure it is readily available when needed.

2.  Exception Management & Policy Framework

• Develop and maintain a vendor exception register documenting approved deviations from standard invoicing requirements — including strategic vendors with known system limitations, blanket PO scenarios, and approved workarounds — with rationale, risk assessment, and review cadence.

• Work with Procurement and GEM leadership to build a practical invoice compliance framework that categorizes vendor issues by type and risk, ensuring each category has a defined handling process and clear ownership.

• Identify recurring vendor non-compliance patterns and recommend corrective actions or process improvements to reduce repeat rejections.

• Exercise sound judgment in determining when issues can be resolved independently versus when escalation to Procurement, Tax, Legal, or GEM leadership is required.

3.  Procurement Coordination

• Coordinate with internal Procurement teams to resolve PO-related discrepancies (missing PO, PO mismatches, blanket PO limitations) before or in parallel with invoice processing — avoiding sequential handoffs that delay payment.

• Maintain awareness of PO structures and intentional PO opacity to ensure AP handling aligns with procurement intent.

• Partner with Procurement on PO correction timelines and proactively communicate to AP when a PO fix is in progress, so invoices are not rejected prematurely.

4.  Tracking, Reporting & Audit Documentation

• Maintain accurate documentation of all vendor communications, exception decisions, and compliance statuses for audit purposes.

• Prepare and maintain regular reports on invoice rejection volumes, root causes, vendor compliance trends, and resolution times for GEM and Finance leadership review.

• Track all open vendor issues through to full resolution, ensuring no case falls through the cracks between AP, Procurement, and the vendor.

5.  Cross-Functional Collaboration & Process Improvement

• Partner with GEM Helpdesk to triage and prioritize vendor-related tickets requiring Procurement or vendor-direct input.

• Support training and education of vendors on Genesys invoicing requirements including PO referencing, Bill-To standards, and regional tax registration requirements.

• Collaborate with Tax, Legal, and Business teams to ensure vendor-facing materials are updated promptly following any legal entity name change, address change, or VAT/TIN update.

• Contribute to the development of AP policy documentation, process workflows, and business process documents (BPDs) for assigned responsibilities.

• Proactively identify operational issues across the end-to-end Accounts Payable process, perform root cause analysis, and partner with cross-functional teams to implement sustainable solutions that improve process efficiency, strengthen controls, and enhance the overall stakeholder experience.

6.  AI & Automation Readiness

• Support the GEM team's AI-powered invoice processing implementation by contributing to the definition of exception rules, vendor-specific handling logic, and compliance thresholds.

• Maintain and refine the vendor exception register and tiered compliance framework as source data for AI/automation configuration.

• Demonstrate willingness to learn and apply AI-powered tools, including automation and generative AI, to enhance AP and vendor compliance workflows.

7.  Other Responsibilities

• Provide support to designated FSSC initiatives and other global projects, as assigned.

• Maintain accurate and timely updates of BPDs, process workflows, and related documentation for assigned responsibilities.

• Support the FSSC operating framework and help foster an environment where excellence, accountability, change readiness, and adaptability are reinforced.

• Foster close collaboration across FSSC teams and cross-functional stakeholders to ensure alignment.

• Perform other duties as assigned by the Senior Manager, Global Expense Management or senior finance leadership, in support of broader Global Expense Management and Finance Operations objectives.

QUALIFICATIONS

Education & Experience

• Bachelor's degree in Accountancy

• Minimum 5 years of experience in Accounts Payable, Procurement, or Vendor Management, ideally in a shared services or global environment.

• Demonstrated experience managing vendor relationships and resolving AP compliance issues independently.

Technical Knowledge

• Working knowledge of Procure-to-Pay (P2P) processes, PO matching, and invoice compliance requirements.

• Familiarity with international invoicing requirements including VAT (EMEA), GST/HST (Canada/Australia), and regional tax registration standards preferred.

• Experience with ERP/AP systems (e.g., Workday, SAP, Coupa) preferred.

• Experience with or exposure to AI-powered AP tools (e.g., AppZen, Medius, or similar) is an advantage.

• Experience in end to end AP process

Skills & Competencies

• Strong vendor relationship management and negotiation skills — able to drive behavioral change with vendors without damaging relationships.

• Excellent problem-solving skills with the ability to identify root causes and drive resolution independently.

• Strong written and verbal communication skills; comfortable engaging with external vendors and internal stakeholders across regions and seniority levels.

• Sound judgment in balancing compliance requirements with operational pragmatism — knows when to enforce, when to escalate, and when to find a workable middle ground.

• Detail-oriented, highly organized, and able to manage multiple vendor cases simultaneously without losing track of open items.

• Comfortable working across EMEA, APAC, and NA time zones; flexible working hours required.

Global Expense Management (GEM) | Finance Shared Services (FSSC) | Genesys

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.