Head of Analytics Taiwan and Hong Kong

## Join our Team

About the role

As Head of Analytics Taiwan & Hong Kong, you will lead the Networks analytics team and turn network and service-delivery data into actions that improve efficiency, customer outcomes and business performance.

You will connect telecom expertise with AI and automation, set the analytics agenda, strengthen team capability and scale insight-led ways of working across both markets. You report to the Head of Networks Taiwan & Hong Kong and join the Networks leadership team.

Key responsibilities

• Define the analytics strategy in line with Networks priorities, customer needs and Ericsson's transformation agenda.
• Lead, coach and develop analytics, data and automation professionals, fostering accountability, collaboration and innovation.
• Turn complex data into recommendations, executive insights and measurable actions.
• Drive practical adoption of AI, advanced analytics, automation and reusable data products across network and service-delivery processes.
• Establish governance for data quality, security, model risk, responsible AI and analytical-solution lifecycle.
• Partner with customers and internal stakeholders to improve network performance, resilience, customer experience and value realization.
• Prioritize scalable, explainable use cases; create common metrics and performance routines; and collaborate with regional and global teams.
• Communicate trade-offs to senior stakeholders and track impact through efficiency, quality, service performance, adoption and customer value.

Key outcomes

• A prioritized roadmap linked to Networks and customer objectives.
• Greater use of trusted data in operational and commercial decisions.
• Increased adoption of AI and automation in high-value processes.
• Consistent performance visibility, a high-performing team and demonstrable customer and business value.

Qualifications and experience

• Significant experience leading analytics, data, business intelligence, automation or transformation teams, preferably in telecom or complex service delivery.
• Strong understanding of mobile and/or fixed networks, service delivery, network performance or telecom customer environments.
• Experience applying AI, machine learning, advanced analytics or automation to operational or customer problems.
• Proven ability to lead established teams, develop talent and influence across organizational boundaries.
• Experience translating strategy into roadmaps and prioritizing use cases by value, feasibility, risk and adoption.
• Strong commercial orientation, data-governance knowledge, responsible-AI awareness and excellent communication skills.
• Professional fluency in English and ability to work with stakeholders in Taiwan and Hong Kong. Local-language capability is an advantage.

Leadership profile

You are a hands-on, outcome-oriented leader who moves between strategy, people leadership, customer conversations and technical decisions. You build trust through clarity and delivery, simplify complexity, make sound decisions with imperfect information, and lead inclusively across cultures and markets. You bring customer focus, business judgment, telecom credibility, operational curiosity and high standards for data quality, ethics and security.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Taiwan (TW) || Taipei

Job details: Service Delivery Line Manager

Job Stage: Job Stage 7

Primary Recruiter: Albert Wang

Hiring Manager: Chihiro Ikeda