(USA) Senior Manager, Technology Operations - eCommerce Payments Fraud

Position Summary...

What you'll do...

Role summary:
As a Senior Manager, Technology Operations on the Enterprise Consumer Fraud & Risk team, you will lead fraud strategy execution and control governance for Credit/Debit card and Wallet-based payment tenders (Walmart Pay, Apple Pay, Google Pay, PayPal)  across Walmart’s payment ecosystem. This role oversees multiple initiatives that focuses on reducing fraud and chargeback exposure while improving customer experience across Wallet & Checkout. The position requires strong expertise in program management, technology strategy, and business operations while building productive relationships, influencing outcomes, and  supporting the organization’s goals through clear communication and accountable leadership
About the team:
The Enterprise Consumer Fraud & Risk team protects Walmart customers, members, and the business by detecting and mitigating fraud throughout the customer lifecycle. This team specializes in Payments Fraud & Risk, driving strategy through data, analytics, and investigative methods to identify emerging threats and assess control effectiveness. Collaborating closely with multiple Product, Engineering, Data Science, and Business teams, the group develops balanced recommendations that align transaction security with customer experience and business objectives. Their efforts enable scalable fraud controls across all tenants, supporting Walmart’s commitment to secure and efficient technology operations.
What you'll do:

• Lead program planning and execution for multiple medium to high complexity initiatives aligned with strategic objectives.
• Track milestones, risks, blockers, dependencies, launch readiness, and post-launch validation for assigned payment fraud controls.
• Collaborate with stakeholders to translate business requirements into technology solutions and drive consensus.
• Monitor initiative performance using key metrics, identifying risks and implementing mitigation strategies.
• Prepare leadership-ready updates on roadmap status, risks, decisions needed, control gaps, and business impact.
• Maintain clear and current documentation in Confluence, including fraud requirements and operating procedures for multiple tenants.

What you'll bring:

• Extensive experience in technology & business operations, fraud/risk, payments, eCommerce, or program execution.
• Proven ability to define initiative goals, deliverables, and schedules aligned with strategic objectives.
• Ability to manage multiple initiatives, track dependencies, find control gaps and drive follow-through across cross-functional teams.
• Strong communication skills with the ability to organize complex information into clear updates and recommendations.
• Comfort working with data, dashboards, KPIs, and analytics partners to understand fraud trends and business impact.
• Ability to identify risks, escalate issues, and support root cause analysis for fraud or payment-related incidents.
• Demonstrated accountability and decision-making skills in dynamic, high-complexity environments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.