Philanthropic Client Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Philanthropic Client Managers (PCMs) are experts in the management of endowment and foundation investment management and trust accounts. They are responsible for providing operational support and executing fiduciary duties in compliance with all laws, regulations, policies and procedures. Philanthropic Client Managers are also responsible for considering the unique aspects of their clients circumstances in order to proactively provide advice and solutions to clients in nonprofit and private philanthropy accounts. Additionally PCMs have shared responsibility with the Private Bank's Institutional Client Advisor (ICA), Private Client Advisor (PCA), Endowment and Foundation Specialist (EFS), and Philanthropic Strategists for the management and growth of their relationships and responsibility for delivering client service and overall client satisfaction for their endowment and foundation investment management and trust accounts.

Institutional Investments & Philanthropic Solutions (II&PS), part of Bank of America Private Bank, provides customized investment management, philanthropic administration and strategic consulting services to nonprofit organizations, foundations and charitable families. The team helps clients strengthen governance, optimize grantmaking and operational effectiveness and align financial resources with long-term strategic goals.

With approximately $100 billion in nonprofit and private foundation client assets, II&PS combines deep sector expertise with institutional investment capabilities to support organizations at every stage of their growth and evolution. Through ongoing investment in talent, technology, and enterprise partnerships, the team is well positioned to help clients navigate complex fiduciary and operational challenges while maximizing their impact.

Responsibilities include but are not limited to:

• Expertise in fiduciary and trust administration and ability to lead the delivery of philanthropic solutions products and solutions
• Understand and apply policy in reviewing and approving client transactions (money movement, maintenance, onboarding, etc.)
• Partner and coordinate with teammates in relationship management and fulfilment activities, including account opening and closing, money movement, account maintenance, etc.
• Deliver the branded client experience through proactive client engagement, thought leadership and thorough consideration & resolution of client issues
• Understand fiduciary duties, identify potential risks and exercise appropriate judgement, engage Fiduciary Specialists as needed
• Ensure compliance with regulatory and legal requirements and application of Private Bank policies
• Ability to deeply understand governing agreements and manage within Private Bank policy and servicing norms

• Partner well with internal advisor teams, being responsive, accurate to inbound inquiries, client issues, and escalations
• Prompt follow up on client & partner issues with timely, complete resolution and education, process improvement, where needed.
• Deliver client value through ongoing discovery of client needs and delivering the enterprise

• Lead the timely review and completion of fiduciary risk activities and metrics ahead of monthly deadlines
• Available to serve and support clients through seasonal business cycles by client type (ex. Lead heavier grantmaking activity during Q4)
• Ability to lead, triage, prioritize and manage significant workloads in a team environment

Desired Skills and Attributes:

• Able to work and adapt in a fast-paced, collaborative, team environment
• Able to listen actively and correctly identify issues/concerns
• Able to develop trust, rapport and respect with team members, advisor teams and partners
• Able to initiate proactive problem-solving approaches within the Private Bank risk profile
• Able to multi-task effectively and work independently (and with the team)
• Able to think critically, prioritize, make decisions, manage details and follow through 100% of the time
• Able to exercise good judgment leading towards resolutions or escalations
• Able to communicate clearly, professionally and efficiently on phone and via email with financial advisors for high-net-worth clients
• Able to use Microsoft Office and learn additional systems
• Able to work in-office minimum of 4 days per week
• Able to work extended hours/overtime, especially during year-end
• Customer service and financial services or nonprofit/endowment and foundation experience preferred
• Able to work with internal operations teams to resolve questions
• Able to understand and analyze legal documents
• Able to analyze and resolve complex issues
• Able to handle calls with internal partners, outside institutions, and outside counsel

Desired Qualifications:

• Ability and inclination to learn and respond quickly, multi-task effectively
• Experience in philanthropy/philanthropic services is a plus and would add value
• Experience working in a Trust/Fiduciary setting and expertise in executing on the Fiduciary standard and related trust operational processing
• Experience with high-demand client services
• Ability to accurately and efficiently handle significant volumes of work
• Experience in financial services, ideally in the endowments and foundations space

Skills:

• Analytical Thinking
• Business Acumen
• Client Management
• Collaboration
• Relationship Building
• Active Listening
• Business Case Review
• Business Development
• Client Experience Branding
• Issue Management
• Account Management
• Strategy Planning and Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$90,800.00 - $158,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.