Senior Account Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Account Manager

About your role:

As a Senior Account Manager, you will manage operational relationships for assigned clients and support the quality delivery and maintenance of products and services. You will work with clients, Relationship Managers and teams across Fiserv to resolve service delivery needs, strengthen client satisfaction and identify opportunities that support long-term growth. Your work helps clients achieve operational outcomes with consistency, clarity and accountability.

What you'll do:

• Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.

• Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.

• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.

• Translate client needs into actionable plans with clear owners, timelines and expected outcomes.

• Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.

• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.

• Use client feedback and operational insights to recommend process improvements that strengthen the client experience.

Experience you'll need to have:

• 4+ years of experience in account management, client service or relationship support within banking, financial technology or the financial services industry.

• Experience managing client escalations, service delivery issues and resolution plans across internal teams.

• Experience using Microsoft Office applications, including Excel, PowerPoint, Word and Outlook, to create client-ready updates, reports and documentation.

• Experience communicating with client contacts and internal stakeholders through written updates, meetings and issue-resolution discussions.

• Bachelor’s Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Knowledge of Fiserv systems, products or operational support processes.

• Experience supporting complex client accounts with multiple contacts, solution sets and governance routines.

• Project management experience, including tracking milestones, dependencies, risks and action items.

• Experience identifying client needs and developing plans that improve service delivery outcomes.

Travel:

This role requires travel up to 20%

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.