Benefits Account Manager

Primary Location: Michigan
Employee Status: Full-Time
Estimated Hours/Week: 38
Remote: No
% of Travel for the Position: Minimal

 

Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

 

About this position:
Lake Michigan Insurance Agency (LMIA), owned by Lake Michigan Credit Union, is seeking a detail-oriented and client-focused Benefits Account Manager to support and service employee benefits clients. In this role, you will manage a portfolio of employee benefit accounts, coordinate renewals, support enrollment activities, ensure compliance with regulatory requirements, and serve as a trusted resource for clients and carrier partners. The ideal candidate is organized, responsive, and passionate about delivering exceptional customer service while helping clients navigate their benefits programs.

 

What You'll Do:

Client Service & Account Management

• Serve as the primary contact for employee benefits clients, responding to day-to-day service inquiries and resolving issues.
• Provide ongoing support related to employee benefit plans, enrollment questions, coverage verification, policy changes, and carrier communications.
• Assist clients with employee additions, terminations, dependent updates, and other policy maintenance activities.
• Build strong relationships through responsive and professional client service.

Renewal Management & Implementation

• Coordinate annual benefit renewals and market plans to carriers.
• Gather census data, claims experience, utilization reports, and other renewal information.
• Create spreadsheets, proposals, and benefit comparisons to support client decision-making.
• Manage onboarding activities for new benefit plans and carrier implementations.

Compliance & Administrative Support

• Review plan documents, applications, and benefit summaries for accuracy and compliance.
• Support compliance efforts related to state and federal regulations, including ERISA requirements.
• Maintain accurate records and documentation within AMS360 and other agency systems.
• Track account activity and assist with underwriting and carrier requests.

Communication & Team Collaboration

• Present benefit plan updates and explain coverage changes to clients and employees.
• Facilitate enrollment meetings, presentations, and virtual webinars.
• Collaborate closely with Producers, Account Executives, carriers, and internal partners.
• Support department initiatives and perform additional duties as assigned.

Compliance & Operational Excellence

• Ensure all activities comply with agency policies, carrier requirements, and applicable regulations.
• Maintain confidentiality of client information and demonstrate professionalism in all interactions.
• Comply with all applicable laws and regulations, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements.
• Adhere to and champion LMCU's core values of Curious Minds, Collaborative Hearts and Continuous Excellence.

 

What You'll Bring

Experience

• 1-3 years of employee benefits, insurance account management, customer service, or related experience preferred.
• 3-5 years of insurance or employee benefits experience strongly preferred.

Education & Licensing

• High school diploma or equivalent required.
• Associate degree, completion of a specialized business or trade school program (approximately 64 credit hours), or equivalent experience preferred.
• Active Life & Health Insurance License required.

 

Skills & Attributes

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines effectively.
• Strong problem-solving and critical-thinking capabilities.

 

Technical Skills

• Experience with agency management systems and insurance carrier platforms.
• AMS360 experience preferred.
• Proficiency with Microsoft Office applications, particularly Excel.

 

What you'll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

 

Have additional questions about the role? You may email us at: [email protected].

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to: P.O. Box 2848, Grand Rapids, MI 49501.