Product Analyst

Role Summary  

• We are seeking a Product Analyst to join T Rowe Price’s Individual Investor business unit, which supports 1.3M retail customers with $200B in assets under management. The scope of work for this role is laser-focused on customer engagement and providing the best possible customer experience for digital products.
• This role requires 4 days/week on-site in Owings Mills, MD. 

Responsibilities

• Solutions Delivery: Supports refinement activities within a product team, specifically defining and writing user stories, acceptance criteria, and user interface design for platform and product enhancements; activities to include obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, user acceptance testing, and working with technology teams to deliver enhancements that generate business value. 
• Assessing Client Experience: Analyzes user behavior and feedback to validate that products work as desired relative to key performance indicators. Regularly reviews quantitative and qualitative performance indicators, including operational metrics, client surveys, direct client feedback, and associate feedback, escalating issues to product owners as necessary. Leverages understanding of competitive landscape to identify and propose changes to enhance experience. 
• Business Analytics: Provides consultative support to product owners and other stakeholders as it relates to existing and potentially new deliverables to enhance client experiences. Shares findings and provides business insight to product owners as needed. Works closely with platform analysts to interpret data and uses insight to inform necessary changes. 

Qualifications

Required: 

• Bachelor's degree or the equivalent combination of education and relevant experience AND 2+ years of total relevant work experience. 

Preferred: 

• Professional experience in the following, all in support of public facing digital products: 
• Analytics: build and maintain dashboards, trend analysis to understand how customers are engaging with product(s), using Adobe Analytics tools. 
• Customer engagement: monitor, track, and report on customer feedback and use it to influence data-driven decision making.  
• Agile development processes: support feature refinement, development of user stories and test plans, document requirements, prioritize product backlog 

FINRA Requirements 

FINRA licenses are not required and will not be supported for this role. 

Work Flexibility 

This role is eligible for hybrid work, with up to one day per week from home.  

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$77,000.00 - $131,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$84,500.00 - $144,000.00 for the location of: Washington, D.C.
$96,500.00 - $164,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role.  Base salary is only one component of our total compensation package.  Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. 

Benefits

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.