Field Service Engineer - Next Generation Sequencing

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Are you ready to be at the forefront of our diagnostic solutions? As a Field Service Engineer focusing on our revolutionary SBX sequencing technology, you will be the guarantor of maximum system uptime in our customers' laboratories. With your technical expertise and solution-oriented mindset, you will ensure the seamless deployment of our pioneering Next Generation Sequencing (NGS) platform with precision and efficiency.

You will become part of a highly qualified service team. We are a community of technical experts who maintain a direct line to our sales department and molecular laboratory specialists. Together, we manage the rollout and support of our new AXELIOS platform, supporting each other through peer-to-peer knowledge sharing. In our team, personal responsibility and a passion for technical precision in the field of genomics are what truly count.

Your responsibilities

In this key position, you will be responsible for the operational excellence of our state-of-the-art diagnostic systems:

• Troubleshooting: You will independently perform complex error analysis and repairs on our systems, with a particular focus on AXELIOS and its digital interfaces ;
• Installation: You will manage the installation and commissioning of our new sequencing platforms - from checking the customer's technical infrastructure to the final handover ;
• Maintenance: The planning and execution of preventive maintenance intervals will be in your hands, ensuring the maximum performance of the systems at all times ;
• Advisory: As a technical expert and competent point of contact, you will provide sound advice to our customers regarding system adjustments and the appropriate service portfolio.

Your profile

You possess strong analytical skills and enjoy diving deep into complex mechatronic and molecular systems:

• Education: You hold a degree in Engineering (University/Applied Sciences), are a state-certified technician, or possess a comparable qualification in Electrical Engineering, Mechatronics, or Medical Technology ;
• Experience: Ideally you have between 3 and 5 years of professional experience in technical service and you have already had exposure to Next Generation Sequencing (NGS) or similar molecular techniques ;
• IT Expertise: You are proficient in the configuration and diagnostics of IT interfaces as well as in handling Linux and modern network infrastructures ;
• Communication: You communicate fluently in Spanish and have very good English skills for working within an interdisciplinary, international team of experts ;
• Mindset: You are customer-oriented, business-minded, and characterized by a structured, independent way of working in a dynamic, innovative environment ;
• Mobility: Due to regional deployment planning and travel times, you should ideally live in close proximity to an international airport (Madrid or Barcelona). Furthermore, you hold a valid driver's license and have a high willingness to travel to support our customers within the EMEA-LATAM region.

We kindly ask you for an up-to-date CV in English. 

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.