About The Role

The Asset Protection investigator is a full-time hourly employee reporting directly to the Asset Protection Leadership Team. This role will be responsible for assisting with all aspects of Asset Protection, investigations, physical security, and safety for The RealReal’s Authentication Center.

What You Get To Do Everyday

•  Manage all inbound and outbound investigations. 

• Identify, investigate, and bring to closure incidents of internal theft, external theft and fraud cases as needed..

• Develop and maintain strong relationships with Law Enforcement.

• Maintain all employee ID badge issuance and access control standards,

• Conduct High Value Investigations

• Review and audit procedures of all inbound and outbound merchandise. 

• Conduct quality inspections on packaging and documentation ensuring all Asset Protection measures have been adhered too. 

•  Conduct shortage and safety inspections and communicate findings to Asset Protection Leadership. 

•  Participate in the training of employees to increase Asset Protection awareness.

• Take an active role in identifying all forms of loss.

• Assist in identifying short/shrink trends and introduce solutions to reduce them.

• Complete tasks assigned by the Loss Prevention Leadership Team.

• Secure the front entrance as needed and conduct security screenings of employees, vendors and guests.

• Assists with exceptions based issues and leadership as assigned.

• Support Health and Safety initiatives.   

What You Bring To The Role

•  3+ years of Asset Protection experience (warehouse environment preferred).

• Flexibility to work weekends as needed.

• Ability to lift and move 50lbs of merchandise and supplies.

• Ability to work well with all levels of leadership.

• Experience operating and monitoring CCTV systems.

• Effective communicator (both verbal and written).

• Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet deadlines as required.

• Ability to accurately record incidents by writing clear and concise reports.

• Ability to work in a fast pace and changing environment with tremendous growth. 

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• State of the art, climate-controlled warehouse facility

• Find out more about our Benefits here.

The expected hourly rate for this role is $22.5-$26.27. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.