Senior Client Management Associate

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position 

The Senior Associate, Client Management serves as a trusted strategic advisor to Teladoc Health clients, helping them maximize the value of their investment in our solutions. This role combines client strategy, analytics, relationship management, healthcare expertise, and business growth to deliver meaningful outcomes for clients and their members. 

As a Senior Associate, Client Management, you will lead a diverse portfolio of clients, partnering closely with stakeholders to drive member engagement, improve health outcomes, increase solution adoption, and achieve measurable results. The ideal candidate is a strong relationship builder who is equally comfortable leveraging data and insights to identify opportunities, solve challenges, and influence strategic decision-making.  

Essential Duties and Responsibilities 

• Lead a portfolio of Teladoc Health clients of varying complexities, including enterprise employers. 

• Partner with clients to develop and execute strategies that align Teladoc Health solutions with broader benefits and care delivery objectives. 

• Build and maintain trusted relationships with key stakeholders at all levels, including benefits leaders, health plan executives, consultants, and C-suite decision makers. 

• Lead strategic renewal discussions and support growth initiatives that strengthen client partnerships and expand client value. 

• Analyze client performance data to identify trends, uncover opportunities, and develop actionable recommendations that improve engagement, utilization, health outcomes, and program performance. 

• Drive client success through achievement of key performance indicators, including member engagement, utilization, retention, satisfaction, renewals, and product adoption. 

• Navigate complex client issues and escalations, coordinating cross-functional teams to deliver timely and effective resolutions. 

• Lead cross-functional initiatives with stakeholders across Product, Analytics, Clinical Operations, Marketing, Operations, and Sales. 

• Transform successful client partnerships into advocacy opportunities, including references, case studies, speaking engagements, and thought leadership initiatives. 

• Present strategic recommendations, performance insights, and business reviews to executive audiences, helping clients achieve their healthcare and business objectives. 

The time spent on each responsibility reflects an estimate and is subject to change based on business needs. 

 Qualifications Expected for Position 

• Bachelor's degree in related field. 

• 3+ years of account management, client management, customer success, consulting, or related experience within healthcare, health insurance, employee benefits, wellness, or digital health. 

• Experience managing client renewals, retention strategies, and growth opportunities. 

• Strong presentation, communication, and executive-facing storytelling skills. 

• Demonstrated ability to build and maintain productive relationships with internal and external stakeholders. 

• Strong analytical and problem-solving skills, with the ability to interpret performance metrics, identify trends, and translate data into actionable recommendations. 

• Experience leveraging data and reporting to influence client strategy and drive measurable business outcomes. 

• Proven ability to manage multiple priorities, navigate ambiguity, and drive results in a fast-paced environment. 

• Proficiency in PowerPoint; experience with Excel, and reporting tools is preferred. 

The base salary range for this position is $70,000 - $80,000. In addition to a base salary, this position is eligible for commission, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. 

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.