Student - Copies Plus Staff

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Job Summary

Copies Plus Student Employees provide high-quality print production and customer service to the Southern New Hampshire University community. Student staff assist students, faculty, staff, and campus organizations with a variety of printing and finishing services, including copying, poster printing, laminating, binding, and specialty projects. Employees also support the Office of Student Involvement by assisting with equipment reservations and other operational needs. This role contributes to creating a welcoming, efficient, and service-oriented environment while helping build community and support student engagement across campus.

Job Responsibilities

• Produce high-quality print materials, including copies, posters, laminated items, bound documents, and other specialty print products.
• Operate and maintain print production equipment, including large-format printers, high-volume copiers, laminators, binding equipment, paper cutters, helium tanks, and other office equipment (training provided).
• Troubleshoot equipment issues, including clearing paper jams, replacing toner and ink cartridges, and communicating technical issues to support staff when needed.
• Operate the point-of-sale (POS) system for individual, departmental, and student organization transactions while accurately handling cash and electronic payments.
• Ensure customer orders are completed accurately, meet quality standards, and are ready by established deadlines.
• Recommend products and printing solutions that best meet customer needs.
• Track and manage equipment reservations using Microsoft Outlook or other scheduling systems.
• Perform general office duties, including responding to emails, sorting mail, filing documents, and entering data.
• Maintain a clean, organized, and safe work environment.
• Attend required staff meetings, trainings, and professional development opportunities.
• Support the Office of Student Involvement through special projects and additional responsibilities as assigned.

Minimum Qualifications

• Current enrollment in an undergraduate or graduate degree program at Southern New Hampshire University.
• Federal Work-Study eligibility is required for this position. Applicants must have an active Federal Work-Study award.
• Willingness to work flexible hours, including evenings and weekends.
• Ability to learn new technology and operate specialized printing equipment.
• Ability to lift up to 50 pounds and perform physical tasks including standing, walking, bending, stooping, and climbing stairs.

Learning Outcomes (NACE Competencies)

Through employment at Copies Plus, students will have opportunities to develop the following career readiness competencies:

• Communication: Develop professional communication skills through daily interactions with customers, faculty, staff, and campus organizations.
• Teamwork: Collaborate effectively with coworkers to complete projects, manage workloads, and support office operations.
• Professionalism: Demonstrate accountability, dependability, ethical decision-making, and strong workplace habits.
• Technology: Gain experience using specialized print production equipment, point-of-sale systems, Microsoft Office applications and other workplace technologies.
• Critical Thinking: Solve customer service challenges, troubleshoot equipment issues, prioritize competing tasks, and make informed operational decisions.
• Leadership: Build leadership skills by taking initiative, mentoring new student employees, and contributing to continuous process improvements.
• Career & Self-Development: Strengthen transferable workplace skills through ongoing training, feedback, and professional development opportunities.
• Equity & Inclusion: Foster an inclusive and welcoming environment by providing respectful, accessible, and equitable service to all members of the campus community.

Work Schedule

• Flexible scheduling based on class availability and office operational needs.
• Typical schedules range from 8–20 hours per week during the academic year.
• Evening availability may be expected at times.
• Additional hours may be available during campus events, peak production periods, and semester transitions.
• Attendance at required staff meetings, trainings, and occasional employee appreciation events is expected.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.