Operational Process Excellence Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Responsible for delivering on tactical level lean projects aligned with the Operational Excellence and Continuous Improvement activities to achieve Safety, Quality, Delivery, and Cost Objectives using lean tools, techniques, and methods.

Responsibilities:

• Drive continuously improving results by leveraging Lean principles, practices and tools, consulting skills, and changing management processes.  Utilizes strong analytical and process mapping skillsets to gather data, analyze processes, and implement strategies for continuous improvement. 
• Actively participate in the Lean Leader global community to benchmark and incorporate best practices.
• Improve Lean body of knowledge, training and facilitation skills by pursuing continual Lean learning.
• Promote and facilitate associate development in various Lean tools, lean operations, and kaizen leadership.
• This role will generate a significant multiple of invested cost in terms of value creation (ROI = 3x investment)
• Facilitates Kaizen and continuous improvement events in which we effectively build and lead focused and empowered teams to address systemic problems.
• Directly provide formal and informal Lean training and capability building
• Assist ALC / Operations leaderships in the development of a Lean transformation with planned resource allocations.
• Implement operational balanced scorecard (safety, quality, delivery and productivity) metrics for the designated operations scope.
• Promote and facilitate diagnosis of workflow bottlenecks and other waste throughout the operation, and provide subject matter expertise on appropriate tools to eliminate them
• Oversee and monitor all operational suppliers as part of the continuous improvement scope, identifying opportunities to improve pricing, service quality, SLAs, response times, and overall supplier performance.
• Attend and represent the operation in all Global Engineering-led meetings related to new programs, ideas, processes, tools, or initiatives, ensuring local operational requirements, impacts, and improvement opportunities are properly assessed and followed up.
• Support the Logistics Director in preparing and maintaining reports requested by EMEA, including financial control reports, operational control reports, performance analysis, and other management information required to monitor the business.

Competencies:

• Self-starter with the ability to prioritize and thrive in fast-paced environment.
• Key IM Competencies - Change Agent, Collaboration, and Influence, Results Oriented
• Proven analytical, influence, and negotiation skills.
• Key traits - Managerial courage, bias to action, drives to results, builds fellowship.
• Strong leadership skills and driven to delivery results against challenging performance indicators.
• Ability to adapt to new systems and platforms.
• Verbal communication: Ability to effectively articulate information and respond to questions from leaders and hourly associates.  Listens and solicits clarification; responds well to questions.
• Written communication: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written communication.
• Computer skills:  Proficient in Word, Excel and PowerPoint and use of analytical techniques; knowledge of WMS preferred.
• Ability to effectively manage multiple priorities simultaneously.
• Good knowledge of English, with the ability to communicate effectively in an international business environment.
• Proactive mindset with the ability to anticipate situations, identify potential risks or opportunities in advance, and take timely action.

Education and Experience:

• Bachelor’s degree in supply chain, Industrial Engineering or related discipline - or - equivalent work experience in warehouse / distribution, manufacturing, or logistics environment
• Three or more years in fast paced, high volume distribution environment working in quality, statistics, continuous improvement / Lean strongly preferred. 
• High system and transactional knowledge of total ALC, required.
• Experience leading visual daily management, Gemba, preferred.
• Experience in consultative approach, problem solving, training, facilitation, change management, required.
• Moderate Kaizen facilitation experience, preferred.
• Value-stream mapping experience, preferred.
• Computer skills:  Proficient in Word, Excel, and PowerPoint; knowledge of WMS (IMFirst) preferred.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.