Job Description

What You'll Be Doing

May include, but not limited to:

• Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times

• Making and modifying reservations

• Setting up billing on reservations (Individual pay own, master bill and direct bills)

• Delivering outstanding customer service to guests, both internal and external

• Answering inquiries regarding hotel services, amenities, and outlets

• Following all hotel procedures including but not limited to: PCI compliance and guest privacy

• Supporting other units, such as sales and catering department

• Solve problems and or suggest alternatives to situations that arise

• Review reports and understand daily responsibilities

• Be able to see big picture and make business decisions

• Assisting with other tasks that assigned

What You Need For This Position

• Entry-level experience with low to medium technical knowledge

• Ability to work independently and as part of a team

• Strong multitasking, time management, and prioritization skills

• Comfortable working in a fast-paced environment

• Positive, professional guest interaction and rapport-building skills

• Excellent written and verbal communication, listening, and comprehension skills

• Strong problem-solving skills with the ability to suggest improvements

• Computer proficiency with strong typing skills; Excel and Word preferred

• Experience with Opera or other Rooms Management Systems a plus

• General knowledge of local attractions and surrounding areas

• Ability to maintain an organized, clean workspace

• Compliance with safety and health code standards

What’s in it for You

• Medical/Dental/Vision  (Full-Time option)

• 401K with 100% match up to 3% (Full-Time option)

• Parental Leave Program (Full-Time Option)

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• Shift meal provided per day

• 10% Discount on GHG outlets

• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for

• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience

• You will grow your skills and experience in an environment that encourages growth and development