Program Manager, Chief Control Office

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The role encompasses strategy development, oversight of key initiatives, monitoring financial and operational performance, and working with the wider leadership team to identify, communicate and implement the strategic roadmap. Works closely with the business along with the functional partners across the firm to achieve these goals.

Leads the development and communication of the business unit strategy. Actively participate and engage with the immediate leadership team and wider business in support of strategic decision making and the delivery of strategic projects.

Major Duties:

Program Lead:

• Establish team strategy and roadmap
• Prioritize opportunities based on risk reduction, efficiency gains, and business value.
• Manage portfolio, and reporting.
• Champion AI adoption and change management.

Manage Project Intake & Prioritization

• Opportunity assessment
• Business case development
• Risk assessment

Determine and Report Benefits Realization

• Hours saved
• Control effectiveness improvements
• User adoption
• Risk reduction metrics

Process Optimization Lead

• Assist in Identification high-volume, repetitive, and control-intensive processes.
• Conduct process mapping and waste analysis.
• Quantify benefits and build business cases.
• Design future-state workflows.
• Measure realized efficiency gains.

Change Management & Training Lead

• Develop communications and adoption plans.
• Create training materials and user guides.
• Manage stakeholder engagement.
• Capture user feedback and enhancement opportunities.
• Promote AI literacy across the organization.

Develop Key Deliverables:

• Automation opportunity pipeline
• AI use case inventory
• Business case repository
• Benefits realization dashboard
• Automation standards and governance framework
• AI risk assessment methodology
• Quarterly innovation roadmap
• Executive reporting and KPI dashboard

Knowledge, Skills & Experience Required:

• Excellent oral and written communication skills are required
• In-depth Functional / Industry Knowledge is required
• Highly flexible and adaptable to change
• Technical skills / systems knowledge (e.g. PowerBI) is required
• Leadership and organizational skills are required to help determine the Business Unit's goals, resources needed, and help assess and assist in the development of the skills of the staff.
  Requires a college or university degree and/or relevant work experience, excellent organizational and leadership skills in project management that provides knowledge to the functional business
• Demonstrates excellent experience in change initiatives, covering such areas as operations, IT and product development; with a track record of accomplishment in large, complex projects and change initiatives

This job description provides a general guide to the duties and responsibilities of the role and is not an exhaustive list of all duties and responsibilities.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.