Front Desk Agent

Front Desk Agent Luxury Resort | Turks and Caicos

Compensation

• Hourly Rate: $9.00/hour
• Service Charge: Approx. $20,000/year (average, in addition to base pay)
• Guaranteed Hours: 44 hours/week
• Overtime: Available
• Accommodation: Included

Role Overview

Serves as a front-line guest service representative at a luxury five-star resort, managing check-in/check-out, guest inquiries, and daily front desk operations. This is a guest-facing role requiring polish, professionalism, and strong communication in a high-end hospitality environment.

Key Deliverables

• Guest check-in/check-out — process arrivals and departures accurately and efficiently, including payments and folio management
• Guest service — respond to guest inquiries, requests, and concerns with a high standard of hospitality
• PMS management — maintain accurate reservation, billing, and guest profile records
• Cross-departmental coordination — liaise with Housekeeping and other departments to ensure room readiness and guest satisfaction
• Front desk operations — handle cash/credit transactions, maintain accurate shift reporting

Required Qualifications

• Previous front desk/guest service experience in a luxury or 5-star hotel environment
• Strong English communication skills, written and verbal
• Comfortable working a full guaranteed schedule (44 hrs/week) with availability for overtime as needed
• Experience with PMS systems (Opera or similar) a plus
• Professional, guest-ready presence and demeanor

Client identity withheld pending mutual candidate interest.