Careline Lead, Asia & METSA

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

ABOUT ICE CREAM: Life Tastes Better with Ice Cream  

Once separated from Unilever, the The Magnum Ice Cream Company (TMICC) will become the world’s largest global Ice Cream Company, with over 100 years’ experience delivering a diverse range of indulgent, yet responsible, craft food experiences. We have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. 

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. 

We are committed to developing and nurturing talent. You will have ample options for career growth and exploration. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. 

ABOUT GBS: Global Business Solutions:   

Global Business Solutions (GBS) is TMICC’s trusted transformation partner, delivering innovative and integrated solutions from design to delivery. We develop future-fit capability, expertise and technologically advanced solutions to unlock speed, simplicity and operational agility across TMICCs operations.  

This is your chance for a ‘once in a lifetime’ career experience, playing a part in the creation of a fully independent, new Ice Cream company and a greenfield GBS organization supporting Europe Supply Chain Finance Processes. Employees within GBS partner with multiple teams in countries across Europe ranging from Factories, Distribution Centers, Supply Chain Planning, Customer Services, Procurement. You will become part of the delivery service engine behind TMICC’s hero brands and will have the opportunity to implement new solutions and processes alongside an innovative tech stack that is been delivered as part of the separation from Unilever program. 

What you'll be responsible for

• Act as the primary point of contact between GBS Careline teams (Captive and/or 3PSP) and markets within the region (BU). Act as an additional layer of supervision of work performed by 3rd party vendor for daily services.
• Serve as the escalation point for operational risks, delays, or service failures, and coordinate crisis management, ensuring timely resolution and transparent communication.
• Ensure Careline operations consistently follow TMICC global standards, processes, tools, timelines, communications, validating consistent implementation across the region.
• Monitor and govern region-level Careline operations performance using dashboards and reports, ensuring service delivery meets agreed SLAs, KPIs, and quality standards.
• Identify trends, risks, and root causes of underperformance, drive corrective actions, and promote continuous improvement across the region.
• Support markets during transitions, onboarding, and operating model changes, ensuring awareness, readiness, and alignment between the operations and local market requirements.
• Hold accountability for region-level budget governance, including vendor cost tracking, volume forecasting alignment, and identification of cost optimization opportunities.
• Manage stakeholder relationships across internal teams (Marketing, Legal, Supply Chain, Quality) and external partners, ensuring alignment on priorities, timelines, and deliverables at the regional level.

We're looking for someone who

• Practical experience in Consumer or Customer Engagement operations, with understanding of customer care processes, performance KPIs, and quality standards.
• Exposure to governance, coordination, or oversight roles within GBS, shared services, BPO, or complex multi market environment
• Team Manager experience in supervising team members (direct or 3rd party BPO).
• Ability to work across multiple countries or markets, supporting alignment with global standards, processes, and timelines.
• Experience supporting or coordinating transitions, operating model changes, or transformations, with a strong understanding of readiness, governance, and escalation.
• Strong analytical skills, with the ability to review performance dashboards, identify trends and risks, and drive follow up actions through stakeholders.
• Excellent stakeholder management and communication skills, combined with a high ownership mindset and confidence to challenge and escalate where required.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.