Community Volunteer Engagement Manager

Coordinate the organization, staffing and operational activities for assigned volunteer programs including managing, recruiting and coordinating the expansion of volunteers; managing service projects and providing services for older adults with opportunities for social inclusion, skills development, learning opportunities and improved health and well-being; provide highly responsible and complex staff assistance to the Division Managers and Director of the Department of Senior Affairs. 
 
 Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

ESSENTIAL FUNCTIONS: Essential functions may include, but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

1. Coordinate the organization, staffing and operational activities for assigned volunteer programs including managing, recruiting and coordinating the expansion of volunteers; managing service projects and providing services for older adults with opportunities for social inclusion, skills development, learning opportunities and improved health and well-being while continuing to age. 
2. Coordinate, develop, and monitor community engagement and impact, member training, recognition and data tracking; expand community support for volunteer programs; coordinate, plan and attend community events that solicit targeted populations, including retirees and nearing retirees.
3. Participate in the development and implementation of goals, objectives, policies and priorities; recommend and implement resulting policies and procedures.
4. Identify opportunities for improving service delivery methods and procedures; identify resource funding, needs and opportunities; review with appropriate management staff; implement improvements.
5. Manage, coordinate and review the work plan for assigned services; assign work activities and projects; monitor work flow; review and evaluate work product, methods and procedures; meet with staff to identify and resolve problems.
6. Establish partnerships with other nonprofit community organizations to develop opportunities for members to engage in community volunteer services. 
7. Oversee and participate in job training program activities; monitor participation with various agencies; initiate and enhance collaboration and coordination among community groups and organizations.
8. Oversee the administration and fiscal analysis of grants and contracts related to the Senior Affairs volunteer programs; monitor service delivery systems and operations to ensure compliance with Federal, State, City and Department goals policies and regulations; maintain records; prepare and present statistical reports as required.
9. Select, train, motivate and evaluate program personnel and volunteer staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
10. Participate in the development and administration of assigned budget; forecast funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; recommend adjustments as necessary.
11. Provide staff assistance to assigned management staff; participate on a variety of committees; prepare and present staff reports and other correspondence as appropriate and necessary.
12. Represent the assigned volunteer programs to other divisions, departments, and elected officials and outside agencies; coordinate assigned activities with those of other divisions, departments and outside agencies and organizations.
13. Serve as a liaison for the division, department or City with other City departments, division, the general public and outside agencies; coordinate, negotiate, resolve sensitive and controversial issues.

SUPPLEMENTAL FUNCTIONS:

1. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the fields of social services or gerontology.
2. Respond to public inquiries in a courteous manner; provide information regarding various programs for older adults.
3. Perform related duties and responsibilities as required.

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis. 
 
Bachelor's degree from an accredited college or university in Liberal Arts, Communications or Journalism, or a related field; and 
 
Five (5) years of program management experience; and  
 
To include two (2) years of supervisory experience
 
 Experience in grant-funded programs and program development for the elderly preferred.

ADDITIONAL REQUIREMENTS: 
 
Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.

Possession of a valid City Operator's Permit (COP) within six (6) months from date of hire.Environmental: 
 Office environment; exposure to computer screens.
 
 Physical: 
 Essential and supplemental functions may require maintaining physical condition necessary for walking, standing and sitting for prolonged periods of time.