Key Responsibilities

Property Operations & Asset Management

• Oversee the day-to-day operations and management of logistics facilities across the portfolio.
• Manage asset performance from an owner's perspective, focusing on operational excellence, customer satisfaction, and long-term value creation.
• Monitor property operations and identify opportunities to improve efficiency, service quality, and asset performance.
• Partner with facility management providers to ensure effective building operations and maintenance.

Customer Relationship Management

• Serve as the primary relationship manager for tenants and customers throughout the lease lifecycle.
• Support customer onboarding, ongoing tenant engagement, renewals, and retention initiatives.
• Understand customer business requirements and develop solutions that enhance tenant satisfaction and long-term occupancy.
• Build trusted partnerships with customers and proactively address operational challenges and opportunities.

Value Creation & Strategic Initiatives

• Develop and implement value-enhancement initiatives designed to improve asset competitiveness and increase NOI.
• Identify opportunities to maximize revenue and enhance the operational performance of existing properties.
• Participate in planning and execution of capital improvement programs and asset enhancement projects.
• Support the development and implementation of new services and operational initiatives that create additional value for customers and stakeholders.

Development & Cross-Functional Collaboration

• Provide operational expertise and customer insights to new development projects.
• Partner with Development, Leasing, Investment Management, Construction, and other internal teams to optimize project planning and execution.
• Contribute operational feedback to support future product design, functionality, and customer experience improvements.
• Participate in cross-functional initiatives that support portfolio growth and operational excellence.

ESG & Community Engagement

• Support and drive ESG initiatives, including renewable energy solutions, sustainability programs, and community engagement activities.
• Participate in large-scale mixed-use logistics developments and town management initiatives, including ALFALINK projects.
• Collaborate with local communities, municipalities, and external stakeholders to strengthen community relationships and create shared value.
• Identify new opportunities to generate revenue through sustainability and operational solutions.

Vendor & Stakeholder Management

• Manage third-party facility management companies and service providers.
• Monitor vendor performance and ensure operational standards are consistently achieved.
• Coordinate with a wide range of stakeholders to successfully execute operational, capital, and strategic initiatives.
• Support project delivery through effective communication and stakeholder engagement.

Additional Job Description

Qualifications

Required Experience

• Minimum 3 years of professional experience.
• Experience in the management and operation of commercial real estate assets, including logistics, office, retail, industrial, or similar properties.
• Alternatively, experience in facility management or building operations within a logistics or related industry.
• Bachelor's degree or above.

Preferred Experience

• Asset Management experience involving operational oversight of commercial real estate assets.
• Experience managing repairs, maintenance programs, or construction-related projects.
• Experience in B2B solution sales or client relationship management.
• Real Estate Transaction Specialist (Takken) certification.
• Experience working in owner-side property management environments.

Core Competencies

• Strong ownership mentality and ability to take initiative.
• Excellent interpersonal and communication skills.
• Capability to influence stakeholders and drive projects forward.
• Strong analytical and problem-solving abilities.
• Ability to balance operational execution with strategic thinking.
• Collaborative team-oriented mindset.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.