Sr Product Mgr - Consumer Lending

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for developing and managing the end-to-end product life cycle for highly complex products. Key responsibilities include conducting market research and competitor analyses, determining product pricing, developing short and long-term strategies, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience. Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies.

The Home Loans Product team is responsible for the end-to-end product management of mortgage and Home Equity solutions across all channels at Bank of America.

We are looking for a versatile professional with credit card and direct to consumer marketing experience who can adapt quickly and drive innovation from their past experiences in a changing business environment to work in Home Equity Line of Credit.

This role will require strong partnership development skills, fostering positive working relationships with other Front Line Units such as Digital, Sales, Marketing, Fulfillment, and Servicing, as well as Second Line Units such as Risk, Legal and Compliance.

In addition, this role will have accountability over the client experience, including satisfaction levels, complaint themes and understanding partner resolutions for issues, risks and escalations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities:

• Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities

• Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins

• Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape

• Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence

• Manages risk through implementing and monitoring effective controls in partnership with key support partners

• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates

• Develops and influences product strategy, driving products to provide comprehensive solutions across the bank

• Leverages subject matter expertise to develop strategies, resolve issues, create business cases and drive portfolio growth

• Establishes opportunities to positively impact the product P&L and deploy initiatives that improve the appeal and competitiveness of the solution(s)

• Partners with Marketing Integration and Client Experience managers to form and execute holistic growth strategies

• Develops deep understanding of Home Equity competitive landscape, marketing trends, and consumer behaviors to drive change

Required Qualifications:

• 5+ years’ experience working in Product management

• Product management experience across consumer lending (e.g. Credit Card, HELOC, Mortgage, Auto

• Proven self-starter with the ability to manage multiple priorities and deadlines efficiently

• Outstanding analytical and process skills

• Strong verbal and nonverbal (PowerPoint) communication skills, ability to influence and gain commitment at all organizational levels

• Adaptable business professional

• Strategic direct to consumer marketing skills

• Proven ability to develop, design and deploy complex initiatives (deploying across multiple channels, impacting multiple audiences), including development of compelling cases for change/business justifications

• Ability to collaborate, manage, and expand relationships across the organization

• Strong understanding of Risk Framework, shows attention to detail and responds quickly and effectively to issue/risk identification and mitigation

• Excellent oral, written, and presentation communication skills

Desired Qualifications:

• Financial services experience

Skills:

• Collaboration

• Executive Presence

• Oral Communications

• Presentation Skills

• Problem Solving

• Attention to Detail

• Continuous Improvement

• Influence

• Product Management

• Strategic Thinking

• Business Analytics

• Innovative Thinking

• Market Analysis

• Process Management

• Reporting

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$116,600.00 - $174,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.