Message Center MA

Description

Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Medical Assistant position at WindRose Health Network could be the job you are looking for.

We are currently seeking a Medical Assistant that will work effectively within the WindRose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are seeking a Medical Assistant in Johnson county that is a good advocate for their patients, solution-oriented, honest and passionate. WindRose Health Network provides an opportunity for our employees to gain experience in a high-energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others.

Position Summary:

• The Medical Assistant will be working in a fast-paced family practice care setting supporting the physician in providing care while utilizing excellent customer service skills. This person should be able to prioritize, be detail-oriented, able to multi-task and be self-directed to work with patients in direct contact daily, while contributing to the team atmosphere.

Requirements

Essential Job Duties:

Telephone Triage.

• Triages patients prior to making appointments based upon training and using a plannedtriage process to determine acuity and timeliness of appointments. Based upon theSpecialist training and experience, he/she will refer certain calls to the Health Center’sNurse Manager for additional triage prior to making an appointment.
• If the results of a telephone triage indicate the patient’s needs are urgent, attempts toschedule patients as soon as possible, weighing variables like assessed acuity, availability ofservice appointments at the Health Center or throughout the WHN system, or if a referral to an Urgent Care provider.
• Collaborates with other professional disciplines to assist the consumer in gaining access to
• primary care services. Such collaboration includes internal resources, (i.e., Health Center & WHN professionals), as well as external resources (i.e., other community medical providers such as hospital emergency rooms or social service agencies).

Face-to-Face Triage

• Provides direct triage services to walk-ins, special requests, and patients experiencing an emergency. Based upon the Specialist training and experience, he/she will refer certain patient encounters to the Health Center’s Nurse Manager for additional triage prior to making an appointment. Determines consumers’ needs accordingly:
• assessing and triaging patients based on a planned process of physical assessment including respiratory status, heart and lung sounds, medication requirements, and stated history of treatment compliance;
• completing a Nursing Assessment that reviews the consumer’s physical, psychological, emotional, social, spiritual needs including the immediate needs of vulnerable, aged, disadvantaged or homeless and assisting with an appropriate triage solution; and
• while adhering to WHN’s Mission & Values, utilizes good customer service skills to diffuse potentially volatile situations.
• Collaborates with other professional disciplines to assist the consumer in gaining access to primary care services. Such collaboration includes internal resources, (i.e., Health Center & WHN professionals), as well as external resources (i.e., other community medical providers such as hospital emergency rooms or social service agencies).
• When indicated, and based upon findings related to the acuity of a consumer’s medical needs as obtained through the utilization of the nursing process, initiates nursing care.
• When feasible, schedules appointments, including adjusting Health Center providers’ daily schedules in order to meet the needs of walk-in or urgent patients.
• Scheduling. Based upon the activities outlined in items 1.A. and 1.B. above, the Message Center MA schedules patients accordingly:
• Urgent: attempts to schedule patients as soon as possible, weighing variables like assessed acuity, availability of service appointments at the Health Center or at other WHN Health Centers.
• Routine: based upon the nature of the patient’s needs, the patient’s availability, and the availability of open times in providers’ schedules, makes appointments as soon as possible.

Required education:

• Graduate of an accredited Medical Assistant Program/Certification required

Skills/Qualification/Requirements:

• 1-3 years preferred experience as MA in a medical office
• Strong customer service skills
• Good communication skills; verbally and written

Benefits:

• Health Insurance (low cost)
• Dental and Vision Insurance
• STD/LTD/Life Insurance Employer Paid
• 401K Retirement Plan
• Flexible Spending Account
• Paid Holidays
• (PTO) Paid Time Off

Equal Opportunity Employer

Education:

• High school or equivalent (Required)

Experience:

• Medical Assistant: 2 years (Preferred)

License/Certification:

• BLS Certification (Preferred)

Work Location: In person