Channel Operation Specialist – remote

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The Specialist, Channel Operations is responsible for driving operational functions critical to the ongoing management of distribution channel processes in conjunction with Manager, Channel Operations. It would be expected that this role would serve to enable core business processes related to 3rd party distribution systems as well as support ongoing data transmission and validation of information included on those external platforms. This role will work in partnership across all areas under the remit of the VP, Analytics and Strategic Initiatives and our Sales leadership teams as needed.
 
EST / CST hours are preferred
 
DUTIES AND RESPONSIBILITIES:

• We are looking for a strong operations specialist who has hands on experience in reviewing the data, reports, and dashboards.
• This person will be working with the new project team; sales team and with the external stakeholders.
• We are looking for someone who has hands on experience in monitoring and validating data across third-party platforms to ensure accuracy and escalate discrepancies.
• This person will be working on large database and manipulating the big data.
• Serve as day-to-day support for the channel partnership function, including driving data alignment / reconciliations with external distribution partners and internal stakeholders
• Drive process improvement efforts, including on-going transformation in metadata and information sharing processes with distributors.
• Support multiple operational initiatives, including both as a external representative of client operations as well as partner with stakeholders internally as a SME for distribution processes
• Partners with Sales and GTM teams on channel operation processes and support dispute escalation as directed by the Sr Director
• If you are a people manager, you would be responsible for the following: Hire, train, develop, and motivate a team of employees. Work with employees to establish annual goals and objectives. Conduct timely performance evaluations. Monitor and control team expenses.
• Please note this job description is designed to cover the primary duties of the role, but incumbents may be assigned other duties. Duties, responsibilities, and activities may change at any time with or without notice.

 
JOB REQUIREMENTS:

• Bachelor’s degree in related field or equivalent experience. Bachelor’s degree in arts would be preferred.
• 5+ years of applicable experience.
• Candidate should have experience in Accounting & Billing.
• Strong operational process and data management execution capabilities, including experience working with cross-functional and external stakeholders
• Demonstrated problem structuring and problem-solving skills
• Strong attention to detail, embodying the work ethic that thrives in a fast-paced culture with tight deadlines and shifting priorities
• Excellent verbal and written communication skills
• Experience with working in roles serving as a primary liaison between various stakeholders
• Displays and acts with curiosity, initiative and integrity
• Strong Excel, Pivot tables, and SQL Queries. PowerPoint skills
• Ability to manage multiple competing priorities successfully
• Publisher backgrounds is a great fit. 

Preferred:

• Detailed working knowledge of course material distribution landscape in the Higher Education market.
• Exposure to data analysis tools (such as Power BI or Tableau)
• Salesforce is nice to have. 

Reference: 1066886

Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.

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