- Location
- Nanaimo, British Columbia, Canada · published
- Type
- Full-time
- Department
- Customer Service
- Clearance
- Not required
- Source
- Workable
Description
Position Title: Mobile Outreach Worker
Competition: 26-060
Reports to: Manager of Supportive Housing
Union: BCGEU
Compensation: $27.86-$30.26/hour
Schedule: 8:00am - 7:00pm, Thursday to Saturday and every other Wednesday (70 hours bi-weekly)
Posting Closing Date: November 15, 2026 at 4pm
Position’s Primary Objectives:
The Mobile Outreach Worker provides individualized, person-centered support to tenants of Pacifica Housing across multiple sites and within the community. This role is designed to meet tenants where they are, extending flexible, mobile, and ongoing support services that promote housing stability, health, and overall quality of life. Guided by a harm reduction and Housing First philosophy, Mobile Outreach Workers help tenants address barriers such as mental health challenges, substance use, poverty, and social isolation while fostering resilience, autonomy, and community connection.
Mobile Outreach Workers are accountable for delivering comprehensive services that may include advocacy, crisis intervention, life skills development, health navigation, and support with financial or tenancy-related responsibilities. They also provide backup to site staff, respond to emergencies including overdoses, and act as a key connector between tenants and external community resources. By building meaningful, professional relationships and supporting tenants in achieving their individualized goals, Mobile Outreach Workers contribute to safer, healthier, and more inclusive communities.
Key Responsibilities:
Tenant Support & Advocacy
- Transport, support, and advocate alongside tenants at community appointments (e.g., Ministry services, medical, psychiatric, counselling).
- Provide input to supportive housing staff, counsellors, and other professionals regarding program plans.
- Deliver life skills training such as meal preparation, housekeeping, personal care, self-management, and financial literacy (budgeting, rent payments, coordination with Public Trustee).
- Support tenant participation in on-site and off-site programming, including life skills, wellness, and recreational activities.
- Encourage tenant involvement in decision-making related to housing and support practices.
- Provide transition support for tenants moving into or out of Pacifica Housing properties.
- Advocate for tenants experiencing oppression, stigmatization, or discrimination in the community.
Health, Wellness & Crisis Response
- Monitor tenant mental health and substance use, identifying when additional support is needed.
- Recognize, analyze, and respond to emergencies, including overdose response and naloxone administration.
- Provide support to tenants with health-related needs, including end-of-life care.
- Liaise and coordinate with community resources such as Assertive Community Treatment (ACT) teams, health practitioners, police, emergency services, and other external supports.
Community Engagement & Programs
- Supervise and support tenant participation in community volunteer programs.
- Assist with the food access program to ensure tenants have reliable access to nutritious meals.
- Foster opportunities for tenants to connect with meaningful activities that build skills and community relationships.
Property Support
- Provide direct assistance to tenants preparing for pest control treatments or maintenance/repair activities.
- Perform light maintenance and minor repairs (e.g., changing light bulbs) as required.
Administration & Reporting
- Maintain up-to-date case notes, tenant records, statistics, and logbooks.
- Prepare incident reports for staff follow-up and Health & Safety Committee review.
- Participate in case management, identifying potential challenges and reporting concerns.
- Assist Team Leads with developing protocols, policies, procedures, and proposals.
- Contribute to fundraising, public relations campaigns, workshops, and special events as required.
Collaboration & Teamwork
- Provide backup support for site staff and maintain regular communication with team members.
- Participate in interdisciplinary team meetings, case conferences, and community partner discussions.
- Contribute to a safe, respectful, and inclusive housing environment through teamwork and professional communication.
Other Duties as Required
- Carry out related responsibilities that support tenants, programs, and the organization’s mission.
- Engage in organizational initiatives, staff training, and community events.