Integrated Behavioral Services Coordinator

Description

Under the direction of the COO, the Behavioral Health Program Coordinator will assist with the integrated behavioral health and substance use disorder programming at all United Community Health Center clinical locations. Within this role, the qualified candidate acts as a liaison for patients and UCHC providers to assist in navigating behavioral health and substance use disorder treatment options and service availability within the UCHC communities. The goal of this position is to increase access to care and pursue more timely receipt of services. The coordinator will also help facilitate timely payment for services rendered by UCHC providers and gain a deep understanding of individual payer plans and coverage to better facilitate access to services. This work is done by building strong relationships with payer plans, UCHC and community providers and UCHC patients. The coordinator will work closely with all UCHC departments to ensure the success of the program.

Program Coordinator Responsibilities

• Assist COO with research, planning and coordination of the integration of behavioral health and substance use disorder programming into UCHC primary care practices.
• Ensuring implementation of policies and practices as developed for the program.
• Gain a deep understanding of various insurance plans and coverage details for behavioral health services.
• Identify key community organizations that provide services and assist in establishing better coordination of services for UCHC patients.
• Assist with the implementation and coordination of Telehealth Psychiatric services.
• Assist with Telehealth technology activation and coordination of Telehealth schedules for patient visits inside UCHC clinic locations.
• Assist with all other program development and implementation needs regarding behavioral health and substance use disorders.
• Assist with communications through media relations, social media etc.
• Help build positive relations within the team and external parties
• Schedule and organize meetings/events and maintain agenda
• Ensure technology is used correctly for all operations (video conferencing, presentations etc.)
• Prepare paperwork and order material as needed
• Keep updated records and create reports or proposals
• Support growth and program development

Requirements

• Proven experience as program coordinator or relevant position
• Knowledge of program management and development procedures
• Tech savvy, proficient in MS Office
• Ability to work with diversity and multi-disciplinary teams
• Excellent time-management and organizational skills
• Outstanding verbal and written communication skills
• Detail-oriented and efficient
• BS/BA in business administration or relevant field preferred