Senior Analyst - Client Services

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Assists Account Manager, Account Executives, Producers, Brokers in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales. Typically assigned to accounts having less complex needs with no renewal goals associated with assigned accounts. Under direction of more senior staff, provides administrative support to an assigned group of clients.

• Resolves customer service inquiries that require research and interactions with carriers or agents.
• Generally requires assistance when resolving more complex problems.
• Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients.
• Responds to client questions and maintains a log of conversations.
• Markets new and renewal accounts according to company procedures.
• Evaluates all proposals to include in spreadsheets.
• Prepares renewals and client information presentations and assists in preparing RFP responses.
• May provide guidance and direction to Customer Service Reps or administrative support.

About you

• High School Diploma/GED and 1+ years of related experience.

Preferred:

• Appropriate license

Behaviors:

• Understanding of the insurance brokerage business and customer service processes/tasks

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)