Client Onboarding Project Manager I

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

 

The Client Onboarding Project Manager has the responsibility to oversee the process of onboarding Quantum Health’s program for new clients. This position will need to develop a strong working relationship with clients, third party vendors, as well as many internal resources to facilitate the onboarding process.

The ability to facilitate relationships, getting people to work together in an efficient manner is of utmost importance in this position. The Client Onboarding PM works closely with the sales, data services, IT, Qbase, client executives, client managers and POD teams to ensure the appropriate support of the clients and consultants during onboarding. 

Essential Roles and Responsibilities

% of Time Spent

Essential Tasks/Duties/Responsibilities

15%

Lead and coordinate the overall client onboarding with the client, consultant and all vendor partners

30%

Oversee and complete key tasks, milestones, and corresponding deadlines associated with the onboarding process

15%

Work closely with technical/data resources within Quantum Health to ensure that the client’s programs are appropriately technologically built, supported, and measured

5%

Evaluate, address and/or escalate client onboarding issues to ensure timely resolution

10%

Develop project plans to meet specific deadlines

5%

Promote the mission and core values of Quantum Health as well as the concept of MyQHealth.

20%

Manage other EPMO projects as assigned

 Skills and Qualifications

Bachelor's degree required
Account Management and/or Project Management experience required. 
Healthcare/Insurance Implementation experience desired.
Ability to work well in cross-functional teams and facilitate resolution of issues to meet client and internal staff expectations
Build and maintain external relationships
Strong customer service as well as written and verbal communication skills
Excellent presentation skills.
Ability to remain flexible in a changing environment
Ability to make decisions that are timely and well thought out and that achieve results consistent with the clients’ needs, Quantum Health’s business goals and organizational culture.
Ability to multi-task and prioritize workload.
Ability to work independently and in a self-directed manner
Promote the mission and core values of Quantum Health as well as the concept of MyQHealth
Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies