- Salary
- ¥5k – ¥8k/mo
- Location
- Ningbo, China
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
Description
Export Customer Service Coordinator
Department: Export
Employment Type: Full Time
Location: Ningbo
Reporting To: Joyce Zhang
Compensation: CN¥5,000 - CN¥8,000 / month
Description
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane
Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.
Key Responsibilities
- Attending to local and overseas customer’s inquiries pertaining to rates ·
- Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
- Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
- Booking arrangement and follow up container status with carriers of containers. ·
- Dealing with warehouse over container status (change of vessels/departure date etc). ·
- Preparation of railing instructions and liaising with warehouse/truckers ·
- Follow up with shippers of any discrepancy in packages. ·
- Ensure all necessary shipping documents are in place within the given time frame ·
- Coordinate internally with sales and documentation team
Skills, Knowledge and Expertise
- Proficient in Microsoft Office
- ·Preferably with 1 year similar experience in the Ocean / Air freight industries ·
- Basic knowledgeable in NVOCC business will be an added advantage ·
- Able to communicate and write in English
Skills
Customer Service