Ejecutivo de Atención a Clientes

Zona de trabajo: Tutltitlán

Funciones principales:

• Responsable de la gestión, validación y emisión de acuerdos, que derivan de convenios realizados entre el área comercial y los concesionarios por región.
• Seguimiento y aplicación de devoluciones de producto, ya sea por negociación comercial, material con especificaciones erróneas u otros requerimientos dentro de la matriz de autorizaciones.
• Gestionar la información y reportes de su gestión tanto por temas de región, como de procesos compartidos dentro de la operación.
• Atencion telefónica por región y demanda de clientes para brindar servicio en solicitudes, seguimiento, soporte y aclaraciones que requieran los clientes.
• Trabajo conjunto con áreas comerciales y de control para ejecución de procesos o solicitudes especiales en su tramo de gestión.
• Manejo, entrega y control documental o de evidencias para requerimientos de otras áreas, en procesos auditables.
• Ejecución de procesos de notas de crédito o debito que requieran por parte de otras áreas a proceso o incidencia.
• Ejecución y validación de notas de crédito y acuerdos comerciales en Axxess y Oracle.
• Solicitudes de devoluciones para canal Ferretero y Autoservicio
• Ejecución de masivas de notas de credito y acuerdos comerciales
• Atención dedicada a clientes TOP y regiones comerciales

Requisitos:

• Nivel de estudios: Licenciatura
• Experiencia: mínima de un año en manufactura, automotriz, contact center como senior o afín.
• Manejo de Excel (funciones avanzadas). Experiencia en manejo de Salesforce, Oracle, Avaya, Service now.
• Competencias: comunicación efectiva, empatía, trabajo en equipo, facilidad de palabra y capacidad para explicar procesos, modulación de voz, amabilidad, paciencia, buena ortografía y redacción.
• Capacidad de negociación y resolución de problemas a nivel ejecutivo y atención a concesionarios.
• Conocimiento de procesos contables y conocimiento de políticas tributarias, así como conocimientos de creación, emisión y cancelación de facturas.
• Idiomas: inglés intermedio

Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD® 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.