- Location
- Salem - Home, India
- Type
- Full-time
- Department
- Healthcare
- Experience
- 25+ years
- Source
- Workday
Description
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Purpose of the Role:
Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people.
Description of the role: (few points)
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
- Order punching -placing orders which are received on calls / mails or on whats app
- Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.
- Support for marketing & administrative tasks if any .
- Tele calling through CTI portal .
- Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time .
- Proactive approach
Experience & Requirements:
- Candidate should have a minimum of 1 year of experience in online customer service.
- Candidate should have experience working with CRM tools.
- Candidate should possess good communication skills.
Candidate should own a bike.
Candidate Requirements
- Education Graduation .
- Excellent Communication skills
- Experience 3years minimum in customer care department (serving customers as front liner)
- Sunday is working( Weekly off on Thursday)
Essential Knowledge and Skills
Knowledge on excel & report makings(basic ), computer savy.
Mail communication skills required
English , Tamil fluency preferred.
Your ZEISS Recruiting Team:
Itishree Pani