Manager, Workforce Management

Job Title: Manager, Workforce Management

Location: Remote

Employment Type: Full-time

Salary Range: $65,000-$70,000, based on experience

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

Be part of a team enabling access to better healthcare at SteadyMD!

SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and Fortune 100 companies like Amazon, AmerisourceBergen, and Abbott.  SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states.  We’ve raised over $60 million in funding from top tier investors including Lux Capital, Pelion Ventures and AB Health Ventures.

Key Responsibilities:

• Program Coverage: Monitor daily coverage for key programs by reviewing reports and the scheduling platform, and take necessary actions to fill gaps (Slack announcements, email outreach, etc.).
• Workforce Management Queue: Oversee and ensure timely resolution of tasks related to clinician scheduling, onboarding, and other workforce management needs.
• Team Management: Conduct weekly team meetings, 1:1 meetings with direct reports, and monitor individual team members’ performance.
• Incentive Tracking: Manage and report on incentive programs for clinicians, ensuring accuracy and timely communication.
• Clinician Communication: Lead the dissemination of important updates (e.g., holiday schedules, program changes) via email or Slack.
• Special Projects: Manage staffing schedules and projects related to clinician communications and operational updates, as well as handling any escalated issues related to workforce management.
• Cross-Team Collaboration: Work closely with clinical teams and other departments to address staffing and coverage-related needs.
• Additional tasks as assigned

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• 3+ years of experience in workforce management, operations, or a similar role.
• Strong communication, leadership, and organizational skills.
• Proficiency in telehealth platforms, workforce management systems, and Looker.

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.