Duty Manager (PrivatPort)

Overview

 

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

 

Job Summary

 

PrivatPort Morocco is opening a Duty Manager position at its Casablanca station (Mohammed V International Airport). The position is open to internal applicants. As the main operational point of contact during your shift, you supervise daily operations, coordinate the team and ensure all handling activities run smoothly, to PrivatPort’s standards of safety, service and discretion.

 

Your activities

 

• Supervise the shift team: performance, attendance, punctuality and assigned duties.
• Manage rosters and resources in line with flight activity, balancing workloads fairly.
• Coordinate daily operations and escalations with the Operations Manager Morocco, and apply the network operating standard at the station.
• Take immediate operational decisions and escalate when required, notably on safety, staffing, service disruptions and customer requirements.
• Run the shift handover so that operational, safety and service matters are passed on.
• Lead by example: maintain the highest levels of customer service, hospitality and discretion, and promote a culture of confidentiality across the team.
• Oversee the preparation and accuracy of customer billing and documentation.
• Ensure compliance with internal regulations, local operational manuals (GOM), ONDA requirements and Moroccan civil aviation procedures.
• Uphold the Safety Management System (SMS, iCARE), Swissport QHSE policies and IS-BAH standards; supervise GSE use and report any hazard, incident or accident immediately.
• Keep the FBO and the VIP and crew lounges clean, secure and stocked; coordinate maintenance, security/IS-BAH checks and catering deliveries.

Your profile

 

• Minimum 3–5 years’ experience as an Operations Agent or equivalent in executive or commercial aviation.
• Proven leadership and staff management skills, including roster and workload planning.
• Excellent written and spoken English and French; Arabic is an advantage.
• Solid understanding of aviation safety and security procedures.
• Valid driving licence; willingness to work night shifts, weekends and public holidays.
• A reliable, confident and solution-oriented leader with integrity, discretion, a natural sense of service and diplomacy, and exemplary personal presentation.
• Decisive under pressure, attentive to detail and able to motivate and support a team.

 

 

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

 

Join Swissport today and be part of a team that connects the world of aviation!