Mental Health Group Services Coordinator

Job Description

Our nationally accredited team is currently seeking a Group Coordinator to provide administrative support and care collaboration to current and future clients and their families.

Our Mission: At Transitions Counseling and Consulting, we provide accessible, skilled mental health services for children, teenagers, and adults at convenient locations throughout Arizona. Our mission is to provide safe, high-quality mental health services in an ethical environment that embraces diversity and to train the next generation of therapists to also do so competently and confidently. We strive to be an organization that others enthusiastically recommend to their friends, families, and colleagues – whether for treatment, training, or a career – based on our empathy, technical skill, and the support we give to one another and all those we serve.

What we provide:

We focus on taking great care of our team so they can focus on taking great care of our clients! We offer the following benefits for full-time employees:

• Competitive Compensation: Salary range- $55,000-$65,000 per year
• Bonus Opportunities: $8k-$10k+ annual bonus opportunities
• Generous Time Off: 4.5 working weeks off your first year, including general PTO, holidays, and your birthday.
• Comprehensive Health Coverage: Choose from multiple BCBS medical plans, including access to Blue365 for discounts on apparel, fitness, travel, and more.
• Dental & Vision Plans: Comprehensive coverage to keep you and your family covered.
• Retirement Savings: 401(k) to help you plan for the future.
• Health Savings Account (HSA): Employer-matched contributions to support your healthcare needs.
• Dependent Care FSA: Tax-advantaged savings for childcare and dependent care expenses.
• Wellness Resources: Access to the Sharecare wellness platform for health tools, resources, and personalized support.
• Professional Growth: Advancement and specific focus opportunities
• Collaborative Culture: Join a team with a strong, supportive culture and robust back-office support for care coordination, scheduling, and billing.

What you'll do at work:

• IOP/PHP Group clients onboarding and engagement
• Serve as the primary point of contact for new clients entering group services.
• Support and guide clients through the process of beginning group services through graduation.
• Serve as the point of contact for client and family questions related to group services.

Referral and Care Coordination:

• Follow up promptly on internal referrals for group therapy.
• Build and maintain positive relationships with community partners to coordinate referrals.
• Facilitate entry into group services upon discharge from higher levels of care e.g. hospital.
• Coordinate step-down care for clients following group graduation.

Administrative and Financial Support:

• Review financial agreements for group clients, including explaining basic components of insurance coverage in plain language.
• Effectively explain the medical necessity and value of group care.

Collaboration:

• Monitor and manage group therapy attendance in collaboration with group facilitators.
• Work closely with clinicians, administrative, and outreach team members to support group services.

Qualifications include:

• Minimum: High school graduate or equivalent
• Experience in sales and marketing preferred
• Experience in a healthcare or behavioral health setting preferred
• Experience working with an electronic healthcare record (EHR) preferred
• Strong basic computing skills with Microsoft Office programs (Word, Excel)
• Must have excellent organizational skills, ability to work well with frequent interruptions, and ability to communicate with a variety of others in a manner that is direct, clear, courteous, and tactful in person, by phone, and by email
• Provide current level one fingerprint clearance card issued by the Arizona Department of Public Safety and renew as applicable.
• Continuously maintain active Cardiopulmonary Resuscitation (CPR) and first aid certification.
• No suspension/exclusion/debarment from participation in federal health care programs (e.g., TriWest, TRICARE, Medicare, Medicaid, SCHIP, etc.).

Transitions Counseling and Consulting conducts candidate evaluations, interviews, and hiring decisions with real people, not AI.