Membership Specialist

Description

The Membership Specialist supports IASLC's membership growth and retention objectives by executing data-driven initiatives that strengthen member acquisition, enrollment, engagement, and renewal. This role coordinates targeted outreach campaigns, monitors membership performance, identifies opportunities to improve the member experience, and supports initiatives that drive membership growth. Working collaboratively across departments, the Membership Specialist helps expand IASLC's global membership and strengthen long-term member relationships.

This exempt, nonsupervisory position reports to the Membership Manager and follows a hybrid work schedule based in our downtown Denver, Colorado office.

Essential Functions:

• Serve as a primary point of contact for membership inquiries, providing timely and professional assistance with applications, renewals, account access, membership benefits, eligibility, and other member-related needs.

• Execute and optimize targeted membership acquisition campaigns and initiatives that increase new member enrollment, activation, and conversion across strategic audience segments.

• Support membership growth initiatives focused on targeted membership segments, as well as fellows, students, patients, survivors, caregivers, partner societies, and eligible low- and lower-middle-income countries (LIC/LMIC). 

• Partner with Marketing and Communications to develop integrated campaigns and messaging that increase membership awareness, generate qualified leads, and improve enrollment conversions. 

• Identify opportunities to expand membership through conferences, partner organizations, referrals, strategic partnerships, and other growth initiatives. 

• Coordinate onboarding, renewal, win-back, and engagement campaigns that strengthen member activation, participation, and retention. 

• Monitor and report on membership acquisition, enrollment, conversion, onboarding, and engagement metrics; identify trends and recommend opportunities to improve performance. 

• Conduct member surveys, focus groups, market research, and other feedback initiatives to identify trends, growth opportunities, and enhancements to the member experience. 

• Continuously evaluate and improve membership acquisition, enrollment, onboarding, and engagement processes by leveraging data, AI-enabled tools, automation, and emerging technologies.

• Collaborate with Membership, Marketing, Communications, IT, Education, Scientific Affairs, and other internal teams to successfully implement membership initiatives and organizational priorities. 

• Contribute to strategic initiatives that enhance member value, improve the member experience, and support IASLC's long-term membership growth objectives. 

• This job description is not intended to be an exhaustive list of responsibilities, duties, or qualifications. The employee may be required to perform other related duties as assigned to meet the evolving needs of IASLC.

Requirements

COVER LETTER AND CURRENT RESUME REQUIRED WITH APPLICATION FOR CONSIDERATION.

Minimum Qualifications:

• Bachelor's degree or equivalent experience.

• 3 years of experience in membership association, customer success, or account management roles.

• Experience supporting membership acquisition, retention, and engagement campaigns.

• Solid project management and time management skills with the ability to prioritize tasks and manage multiple initiatives simultaneously.

• Experience with customer relationship management (CRM) or association management systems (AMS).

• Ability to travel domestically and internationally, as necessary (approximately 10-15%).

Preferred Qualifications:

• Knowledge of new member acquisition/enrollment and member engagement best practices.

• International work experience or foreign language proficiency.

Knowledge, Skills and Abilities:

• Positive, professional demeanor when interacting with members, employees, and other stakeholders.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with members and internal stakeholders.

• Ability to manage confidential and sensitive information.

• Proficiency in data analysis and reporting, with the ability to derive insights and make data-driven decisions.

• Ability to plan, prioritize, organize, and manage multiple ongoing projects independently and effectively.

• Ability to take initiative and work independently, as well as support collaborative team efforts.

• Deep appreciation and respect for international cultural differences.

Physical Demands:

• Ability to sit at computer workstation for extended periods.

• Ability to lift/move 25-40 pounds on an occasional basis.

• Ability to travel domestically and internationally as required

Work Environment:

• Open office environment with computer work stations.

• Frequent use of phone and virtual meeting platforms.

• Moderate noise level.

• Hybrid work schedule.

 Benefits: 

Health insurance, life insurance, 401(k) with employer match, long- and short-term disability, EAP, flexible spending accounts, paid vacation and sick time,12 paid holidays

Compensation:  $64,000-70,000 annually

We believe the best solutions come from diverse teams.  We strive to have an environment where everyone has an opportunity to be successful regardless of any lawfully protected status.