Customer Service Specialist

Company Name

ARS-Rescue Rooter

Overview

Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

 

We are seeking Call Center Customer Service Specialists to assist with customer concerns, escalations and service-related issues.  This position is ideal for someone who enjoyes problem-solving, troubleshooting and helping customer reach a resolution. 

 

Pay and Schedule:

• Starting pay is $18/hr. increasing to $19/hr. after 90 days of employment
• This is a Full-time, year-round position
• Must be available to work rotating weekends
• Various shifts, start times between 11am-1pm

 

What We Offer:

• Weekly pay through direct deposit
• Paid training
• Opportunity to grow within the company

Full-time employees also receive:

 

• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• Paid time off + holiday pay
• Company-paid life insurance

Responsibilities

What You’ll Do:

• Handle escalated customer concerns and service issues.

• Research account and service information to determine appropriate resolutions
• Investigate concerns involving pricing, reported damage and technician performance. 
• Troubleshoot service issues and explain next steps to customers. 
• Follow up on unresolved issues as needed
• Assist with other customer service duties as assigned. 

Qualifications

What You Need:

• Customer service experience, including handling escalated concerns and troubleshooting customer issues. 

• Strong problem-solving and communication skills, with the ability to remain calm and professional during difficult conversations. 
• Strong computer and documentation skills, with attention to detail
• QA experience a plus
• Pre-employment drug screen and nationwide background check required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.