Retail Deposit Operations Manager

Description

Join Maine Savings Federal Credit Union as a Retail Deposit Operations Manager! 

About the Role:   

The Retail Deposit Operations Manager is responsible for the leadership, administration, and day-to-day management of the credit union's deposit operations functions, ensuring the accurate, efficient, secure, and compliant delivery of deposit-related services. This position oversees operational activities related to consumer and business deposit accounts, account maintenance, exception processing, check processing, ACH transactions, overdraft administration, debit card support, regulatory compliance, and operational risk management.

The Retail Deposit Operations Manager ensures that departmental processes, controls, and procedures support organizational objectives, regulatory requirements, and exceptional member service. This role partners closely with Retail Branches, Payment Operations, Compliance, Risk Management, Information Technology, and other key stakeholders to enhance operational effectiveness, improve service delivery, and support the credit union's strategic goals.

Through strong leadership, coaching, and employee development, the Retail Deposit Operations Manager leads through accountability, collaboration, continuous improvement, and operational excellence, fostering a culture of excellence, trust, and community, while ensuring the department consistently delivers high-quality service to members and internal stakeholders. 

Schedule: Monday - Friday 8am - 5pm. Occasional non-standard hours may be required to support internal and external members during all business operational hours. There may be a hybrid remote work opportunity after completion of the training period. Hours may include rotating flexible hours and Holiday commitments. 

What You'll Do: 

• Develop, lead, and retain a highly engaged, high-performing team by providing continuous coaching, mentorship, and professional development opportunities. Cultivate a culture of trust, collaboration, accountability, innovation, and continuous improvement that empowers team members to achieve exceptional results. Champion a member-focused approach that delivers outstanding service and solutions, drives operational excellence, supports the credit union's strategic growth objectives, and enhances the experience of both internal and external members. 
• Support the Retail Branch Network as a knowledgeable and trusted operational partner by fostering strong relationships through effective communication, collaboration, organizational awareness, and continuous education. Serve as a resource for internal members, assisting in a prompt, compassionate, accurate, and professional manner. 
• Manage, continuously review, and maintain applicable policies, procedures, and training documentation to promote accuracy, consistency, efficiency, compliance, and exceptional member experience. Actively engage with branch teams and key stakeholders to enhance processes, procedures, products, and services, ensuring they remain relevant, effective, and aligned with organizational objectives and member experiences. 
• Analyze operational data, performance metrics, and key performance indicators using available systems, reports, and tools to identify trends, risks, and opportunities for improvement within Retail Deposit Operations and the Retail Branch Network. Prepare and distribute timely, accurate reports and insights that support informed decision-making, operational efficiency, risk mitigation, service quality, and continuous process improvement. 
• Participate in projects and initiatives related to products, services, process improvements, and technology enhancements by remaining actively engaged throughout implementation. Ensure project details, updates, and changes are communicated effectively, provide training as needed, and deliver ongoing support to promote successful adoption and sustained operational effectiveness. 
• Dedicate time weekly to continued learning, including but not limited to Regulatory training, process and procedures, systems and applications, industry related, as well as products and services.  
• Other duties as assigned. 

This is a general overview of the position and is not a complete job description. 

Requirements

Experience: Three to five years similar experience preferred 

Interpersonal Skills:  Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. 

Education: HS Diploma

Other Skills: Must be efficient in the use of financial specific applications, and various technologies that compliment day-to-day and task orientated duties. Must have excellent oral and written communication skills. Must be proficient with Microsoft Office Products (Word, Excel, Teams, Outlook) 

Physical Requirements: Must be able to lift at least 10lbs. 

Work Environment:  The work environment characteristics described are representative of those a team member encounters while performing the essential functions of this job in a general office environment. Occasional non-standard hours may be required to support internal and external members during all business operational hours. Hours may include rotating flexible hours and/or Saturday and Holiday commitments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

More about Maine Savings: Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more! Maine Savings is a growing modern financial institution offering members a full range of financial services. With over 42,000 members and over $845,000,000 in assets, Maine Savings is among Maine’s largest credit unions. With 11 branches, nearly 180 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union. 

This employer participates in E-Verify to confirm the employment eligibility of all newly hired employees. All offers of employment are contingent upon successful verification through E-Verify. 

This serves as Maine Savings Federal Credit Union’s notice to prospective employees in accordance with Maine Law. Maine Savings may utilize employer surveillance in connection with its computer systems, electronic systems, and company owned devices (Systems). Individuals using Maine Savings Systems should be aware that activity on these Systems may be intercepted, monitored, recorded, copied, audited, or inspected and may also be disclosed when appropriate for authorized business, security, compliance, or legal purposes. Employer surveillance is used to protect Maine Savings Systems, maintain information security, support regulatory and legal compliance, and other legitimate business purposes. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. 

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.