Senior Director, Payment Orchestration & Checkout

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

ABOUT THE ROLE

Move money correctly and account for every cent, from bank rail execution through settlement, billing, collections and disputes, on one ledger of record. You'll lead money movement directly and lead the billing, invoicing, collections and disputes team through an engineering manager.

What you'll own

• Payment Gateway: ACH and RTP execution, rail selection, per-bank file formats, banking partners, onboarding new rails, and rail-level returns.

• Settlement and the ledger of record, including its invariants and the rule that all writes go through Settlement's interfaces.

• Billing and invoicing: pricing (including tiered, dynamic and VIP pricing), fees, invoices and commercial terms.

• Collections and disputes: returns recovery, representment and dispute reversals.

• Financial accuracy: reconciliation with Finance, and audit trails for every fee and adjustment.

• Operation of all of these services by the teams that build them.

What you will bring

• Built and operated ledger, settlement or money movement systems on ACH and RTP, including returns.

• Fluent in double-entry accounting; works comfortably with Finance and auditors.

• Manages banking partner relationships and rail onboarding, including partner compliance reviews.

• Treats a reconciliation break as an incident, not a backlog item.

• Player-coach: leads a team directly and stays hands-on in the code.

• Runs change management for regulated, high-blast-radius systems, and AI-native delivery with human review where it has to hold.

LOCATION & WORKPLACE

This is a hybrid role based out of our San Francisco office. We look for team members to be in the office Tuesday through Thursday.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include other perks and benefits.

WHAT WE OFFER

At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

We offer innovative perks and benefits packages that include:

- Flexible paid time off & generous PTO accrual plans

- Comprehensive medical, dental, vision, and other insurances

- FSA & HSA plans for medical and dependent care

- Home office set-up allowance

- Internet stipend

- Retirement plan match for 401k and RRSP

- Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.