- Salary
- $80k – $100k
- Location
- Wyoming, MI
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Director
- Source
- Paylocity
Description
Description
Pay & Perks Up Front
- $80,000 - $100,000/year (base salary + bonus opportunities)
- Paid Training & Ongoing Coaching
- Health Benefits: Medical, dental, vision
- 401(k) with Company Match
- Paid Time Off & Tuition Reimbursement
- Referral Bonus Program
- Clear Paths for Growth: Build and develop leadership tiers within the call center
- Supportive, High-Energy Team – where your leadership and strategy make a real impact
Job Title: Call Center Director
Location: Rogers Plaza – Wyoming, MI (with occasional meetings in Lowell)
Job Type: Full-Time, In-Office
Are you a proven leader ready to take a thriving call center to the next level?
All-Weather Seal of West Michigan is seeking a Call Center Director to oversee our outbound, inbound, rehash, and scheduling operations. This is a high-impact role for an experienced leader who knows how to develop people, manage metrics, and drive efficiency while fostering a positive, accountable culture.
What You’ll Do as Call Center Director:
- Recruit, hire, develop, and lead call center teams across four divisions.
- Manage scheduling and performance metrics to maximize efficiency.
- Provide live coaching and professional development for managers and callers.
- Forecast budgets and maintain cost-per-lead and departmental marketing cost goals.
- Research and implement software to improve call center efficiency.
- Manage B2B partnerships related to call center operations.
- Build and develop 2nd-tier leadership within the call center.
What We’re Looking For in a Call Center Director:
- Proven experience managing other leaders and overseeing call center operations.
- Strong background with tools such as:
- Auto-dialers (Five9)
- CRM systems (i360)
- Lead qualifier tools (Active Prospect)
- Ability to analyze data and make strategic business decisions.
- Critical thinker with strong leadership, accountability, and motivational skills.
- Bachelor’s degree preferred, but equivalent experience accepted.
Who We Are
All-Weather Seal of West Michigan has been a trusted name in home improvement for over 45 years, specializing in windows, bath and shower remodeling, and metal roofing. As a family-run company, we believe in doing great work, supporting each other, and giving back to our community.
Ready to Lead with Impact?
If you’re a strong leader who thrives on developing teams, driving results, and making an immediate impact, apply today to become the Call Center Director with All-Weather Seal of West Michigan!