Director of Family Engagement

Overview

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

 

The Association Director of Family Engagement supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. Directly reporting to the Vice President of Youth & Family Services, the director is an association-wide strategic leader responsible for strengthening family programming and childcare quality across the YMCA of Greenville. This individual is a key leader and driver of YMCA of Greenville association-wide Youth & Family Services programs and initiatives.

 

The Director of Family Engagement is intentionally balanced between family programming and childcare leadership: approximately 50 percent of the work advances family engagement, new program development, community partnerships, and Adventure Guides; approximately 50 percent advances consistent, safe, high-quality childcare operations through training, observation, audits, policy development, and branch support. This role leads the Youth and Family Services Advancing our Cause (AOC) group, works in close partnership with branch and association leaders, and helps ensure programs reflect the YMCA mission, meet applicable standards, and provide a consistent experience for children, families, members, and community partners.

 

Not only will you be part of amazing mission driven work, we offer the following benefits:

• Work Today, Get Paid Today!!! Instant access to your earned wages before payday.

• 12% Retirement Contribution, once fully vested
• 403b Retirement Savings Plan
• Separate Paid Sick and Vacation Leave
• Medical Benefits
• Company Paid Dental, Vision, and Life Insurance
• 11 Company Paid Holidays
• Household Membership to the YMCA of Greenville
• 50% Discount on Programs, including Childcare, Sports, Aquatics, and Personal Training

We are welcoming: we are open to all. We are a place where you can belong and become. 

We are genuine: we value you and embrace your individuality. 

We are hopeful: we believe in you and your potential to become a catalyst in the world. 

We are nurturing: we support you in your journey to develop your full potential. 

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

 

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

 

*Compensation will be determined commensurate qualifications and experience.*

Responsibilities

Family Programming Strategy & Adventure Guides (approx. 50%)

• Develop and implement an association-wide family programming strategy that expands meaningful engagement opportunities for families, strengthens member value, and supports sustainable revenue growth.
• Lead the design, launch, evaluation, and continuous improvement of new family programs, events, and services in collaboration with branch leaders, Marketing and Communications, Membership, Camp Greenville, and other association partners.
• Partner with the Director Membership Strategy & Experience and branch leaders to enhance the family membership experience through engaging programs, events, and communications that strengthen connection, perceived value, participation, and retention.
• Serve as the association lead for Adventure Guides during the program season, including strategic planning, volunteer and family engagement, program quality, risk management, community visibility, and coordination with the Adventure Guides advisory structure.
• Build and sustain relationships with schools, community organizations, civic partners, and other stakeholders to identify family needs, increase access, and create collaborative programming opportunities.
• Monitor participation, retention, satisfaction, revenue, and other relevant data; use findings to recommend program improvements, promotional opportunities, and expansion or redesign decisions.
• Identify YMCA of the USA, local, and national trends in family engagement, youth development, camp, and healthy living; translate applicable practices into practical association initiatives.
• Support the connection between branch family programming and Camp Greenville, including program development, seasonal planning, staff training, and referral or engagement opportunities for families.

Childcare Quality Leadership & Association Support (approx. 50%)

• Provide association-wide leadership for childcare and Youth and Family Services quality, including After School Child Care, Summer Day Camp, Preschool, Child Watch, and other applicable youth programs.
• Lead the Youth & Family Services AOC and facilitate collaboration among branch leaders to establish common priorities, share leading practices, resolve operational barriers, and advance a consistent YMCA experience.
• Create and deliver association training for childcare and youth-program staff and leaders, including onboarding, program standards, child protection, customer and family service, behavior guidance, supervision, curriculum, and role-specific competencies.
• Conduct regular branch visits, observations, file and program audits, and follow-up reviews to assess program quality, safety, staffing practices, compliance, and family experience; provide clear coaching and corrective support where needed.
• Work with branch leadership to ensure childcare programs meet or exceed YMCA standards, licensing requirements, school-partner expectations, and other relevant regulatory or contractual requirements.
• Lead or support the development of camp programming and camp-related training, using lessons from branch operations and family feedback to improve quality, readiness, and consistency.
• Partner with branch leaders on staffing, staff development, and retention strategies for youth and childcare teams, including assistance with selection, onboarding, performance expectations, and leadership development.
• Collaborate with the Vice President of Youth & Family Services with reporting for senior leadership on program outcomes, risks, quality trends, strategic opportunities, and resource needs.

Leadership & Collaboration

• Advance the YMCA mission, values, and commitment to belonging, inclusion, safety, and child protection in all programs and relationships.
• Develop productive working relationships with branch executives, operations directors, Youth & Family Services leaders, program staff, volunteers, parents, members, schools, and community partners.
• Participate in strategic planning, budgeting, annual goal setting, and cross-functional projects that support youth development, family engagement, membership, and community impact.
• Communicate program expectations, progress, and decisions clearly and consistently, adapting communication for frontline staff, leaders, volunteers, families, and external partners.
• Perform other duties as assigned to support the mission and operational needs of the YMCA of Greenville

Abuse Risk Management & Child Protection

• Adhere to policies related to boundaries with consumers

• Attend/complete required abuse risk management training

• Adhere to procedures related to managing high-risk activities and supervising consumers

• Follow mandated reporting requirements

• Adhere to job specific abuse risk management responsibilities

  • Maintenance Employees-ensure unused rooms and closets remain locked; routinely monitor high-risk locations (locker-rooms and bathrooms), etc.

  • Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.

• Follow employees and volunteers screening requirements and use screening instruments to screen for abuse risk

• Provide employees and volunteers with ongoing supervision and training related to abuse risk

• Provide employees and volunteers with regular feedback regarding their boundaries with consumers.

• Require employees and volunteers to adhere to policies and procedures related to abuse risk

• Respond quickly to policy and procedure violation using the organization’s progressive disciplinary procedures

• Respond seriously and confidentially to reports of suspicious and inappropriate behaviors

• Follow mandated reporting requirements

• Communicate to all employees and volunteers the organization’s commitment to protect their consumer from abuse

• Report essential abuse risk management information to the board of directors

LEADERSHIP COMPETENCIES:

• Engaging Community
• Change Leadership
• Inclusion
• Communication & Influence
• Collaboration
• Innovation
• Developing Self & Others

Qualifications

• Bachelor's degree in education, human services, early childhood education, recreation, business, or a related field
• At least of five (5) of progressive leadership experience in childcare, youth development, family programming, camp, or a related field.
  • Equivalent combination of relevant education, training, and progressively responsible experience may be considered in lieu of a degree.
• At least three (3) or more years of supervisory or multi-site leadership experience.
• Demonstrated ability to build community relationships and collaborate effectively with diverse internal and external stakeholders.
• Strong strategic thinking, project management, coaching, communication, and problem-solving skills.
• Ability to travel regularly among YMCA locations and community partner sites; schedule flexibility, including some evenings and weekends during events and Adventure Guides season.
• Proficiency with Microsoft Office and willingness to learn YMCA systems for program, participant, and reporting needs.
• Must complete mandatory training of New Staff Orientation, BBP/Child Abuse Prevention and CPR/1st Aid/AED training within 30 days of employment.

Preferred

• Demonstrated knowledge of childcare licensing requirements, child protection practices, YMCA standards, and applicable camp or afterschool standards.
• Experience developing programs, leading training, conducting quality reviews, and using data to guide operational or strategic decisions.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly communicates in person, by phone, and electronically; uses standard office and program equipment.
• Frequently moves throughout YMCA branches, childcare settings, camp environments, and community sites to observe programs, facilitate training, and meet with partners.
• Occasionally lifts or moves program materials weighing up to 25 pounds and may work outdoors or in variable program environments.