Dispatcher

Description

OVERVIEW OF KRAPF GROUP:

Krapf Group Vision: Provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

EXPECTATIONS:

• Support Krapf vision and mission in all activities
• Demonstrate Krapf Core Values of commitment, open communication, respect and excellent service
• Represent Krapf in a professional, business-like manner
• Comply with all Krapf employee and safety policies

POSITION SUMMARY:

This office and field position dispatches drivers in accordance with contract requirements and in compliance with State and Federal regulations. Coordinate scheduling of trips from inception to completion. This position also is available to perform diversified duties and to work a flexible schedule.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support the Krapf vision and mission in all activities.
• Accept and demonstrate the Krapf Core Values of commitment, open communication, respect and excellent service. 
• Represent Krapf and conduct all activities in a professional, business-like manner.
• Comply with all Company employee policies, safety policy and substance abuse prevention policy.
• Comply with all applicable federal and state regulations regarding operation of commercial vehicles.
• Monitor the daily driver radio communications; provide driver updates, ensure on-time performance, troubleshoot and respond to driver emergencies, breakdowns and need for assistance. 
• Prepare and review driver schedules and assign drivers.
• Verify that driver work schedules and timesheets accurately reflect work completed.
• Interact with appropriate personnel regarding equipment, driver hours & customer issues.
• Respond to issues in a calm, professional manner, with a clear, distinctive and reassuring voice.
• Troubleshoot driver performance issues and report issues to Operations Manager.
• Report maintenance issues to Operations Manager and coordinate with shop to minimize down time, as necessary.
• Work closely with Operations Manager and other dispatchers to ensure division operational objectives are met.
• Control costs by monitoring driver hours.
• Handle situations professionally and in a non-confrontational manner.
• Perform the duties of a ROVER driver when necessary.
• Other work-related duties as assigned.

DIRECT REPORTS:

• None

Requirements

QUALIFICATIONS:

• 2 years in a dynamic dispatch environment preferred
• Must be 21 years of age and possess a valid commercial driver’s license with a passenger endorsement or willingness to obtain one.
• Must have a satisfactory motor vehicle record, criminal history record and child abuse history record.
• Maintain valid driver’s license, physical exam certifications
• Ability to safely operate commercial vehicles
• Excellent communication & customer service skills
• Ability to perform multiple tasks during peak hours and remain calm and supportive of drivers
• Positive attitude 
• Ability to work independently and as part of a team
• Integrity and the ability to handle confidential information
• Good organizational skills and attention to detail
• Ability to work a flexible schedule
• Ability to trouble shoot and problem solve and to exercise good judgment
• Computer literacy
• Ability to work a flexible schedule
• Average typing skills

EDUCATION:

• High School Diploma or equivalent; or one to three months related experience and/or training or equivalent

PHYSICAL REQUIREMENTS:

• Sitting for 6-8 hours per day
• Vision adequate for computer use and reading, as well as for reading traffic signals and signs, maps and schedules
• Hearing adequate for phone use, general traffic conditions, traffic signals, emergency vehicles and monitoring and using vehicle communication equipment
• Repetitive use of hands for writing and typing, and repetitive use of hands, arms and legs for operating vehicle controls
• Range of motion adequate for safe operation of commercial vehicles
• Ability to repeatedly climb the steps of bus
• Sufficient mobility to access vehicle emergency exits
• Ability to push/pull and load/unload passengers in wheelchairs
• Ability to reach overhead & to shoulder height and to push/pull to clear vehicle of ice and snow
• Ability to bend and stoop to conduct vehicle inspections and properly secure wheelchairs
• Ability to push & pull with up to 40 lbs. of force 
• Ability to lift up to 25 lbs.

SAFETY SENSITIVE STATUS:

This job is considered Safety-Sensitive and incumbents are subject to random substance, drug and alcohol testing.

This job description supersedes all previous job descriptions and like documents. This job description is summarized in general terms and may not include all job responsibilities related to the position. Krapf reserves the right to interpret, clarify or make changes or revisions to this job description as specific situations warrant.

EOE

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