Product Intern

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role:

We are seeking a talented and motivated Product Intern who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. 

In this role, you’ll help validate new product features, flag bugs before they cause headaches, and contribute directly to making our product experience seamless and delightful across platforms. You’ll work cross-functionally with product managers, designers, and engineers to ensure every release is reliable and user-friendly. If you’re eager to see how product strategy, feature delivery, and quality assurance intersect at a high-growth fintech company—this one’s for you.

What You'll Do:

Internal Documentation & Runbooks

• Create and maintain clear internal documentation and runbooks for orders and issuing flows (MID operations, card issuance, refunds, decline handling, support triage).
• Produce playbooks for common incidents, release notes, and onboarding materials for new team members and cross-functional partners.

Quality Assurance & Feature Validation

• Proactively test new features and integrations related to orders and issuing across web, mobile, and APIs; reproduce and document bugs, usability issues, and edge cases; validate issuing-specific scenarios (card creation, single-use vs multi-use behavior, authorizations, settlement, refunds).
• Partner closely with engineering to create reliable test cases, acceptance criteria, and automated/manual test plans.

Monitoring & Anomaly Detection

• Monitor dashboards and key operational metrics (approvals/declines, authorization errors, failed issuances, order processing time, refund behavior); build/redash dashboards and alerts; quickly flag and investigate anomalies.
• Triage alerts into actionable incidents, assemble data for post-incident reviews, and recommend short- and long-term mitigations.

Support Ticket Analysis & User Feedback

• Triage support tickets related to orders and issuing, identify recurring patterns, and surface priority issues to Product and Engineering.
• Analyze qualitative user feedback and quantitative support trends to propose product improvements that reduce support load and improve customer experience.

Competitive & Market Analysis

• Research issuing and payments competitors and fintech trends (virtual card features, controls, fraud controls, settlement models); synthesize findings into concise reports that inform prioritization and roadmap decisions.

Cross-Functional Collaboration & Special Projects

• Participate in agile ceremonies, collaborate with Product, Engineering, Operations, Compliance, and Support, and contribute to product ideation, wireframes, and testing scenarios.
• Own ad-hoc projects such as A/B tests, process automation, or pilot features that advance the orders & issuing roadmap.

What We Look For:

• Currently pursuing a Bachelor’s degree in Business, Computer Science, Human-Computer Interaction, Economics, or a related field
• 4.2 GPA or higher (required for consideration)
• A genuine interest in product development, user experience, and the “why” behind product decisions
• Strong attention to detail—you notice when something’s just a little off, and it bugs you until it’s fixed
• Comfort digging into product experiences and identifying what’s working and what’s not
• Analytical thinking and basic data skills (Excel/Sheets, with bonus points for SQL curiosity)
• Effective written and verbal communication—you can explain a bug to a developer and feedback to a PM without playing translator
• Familiarity with agile methodologies, product tools (Jira, Confluence, Figma, Mixpanel), or prototyping software is advantageous but not required—we value quick learners.
• Prior experience in internships, projects, or extracurriculars related to product, QA, UX/UI, startups, or tech (e.g., hackathons, app development) is a plus.

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Compensation: The salary for the Product Intern is 700 USD monthly gross. 

#Li-remote #Full-time