Estates Manager

Job Purpose
To provide day-to-day operational leadership of the Council s non-housing property portfolio, ensuring effective estate management, income protection and risk management. The role manages two professional surveyors and oversees all routine and reactive property management activity.

Values & Accountabilities

Our Shared Values 

 1.    Together, we hold ourselves to account to get things done. We do this by demonstrating accountability and integrity.
2.    Together, we make possible what cannot be achieved alone. We do this by being collaborative and focusing on impact.
3.    Together, we will listen and act to continually improve. We do this by being responsive to local people and the issues they raise and adapting our approach to achieve better outcomes.
 

Corporate Accountabilities

 1.    To work with colleagues to achieve service plan objectives and targets.
2.    To comply with data protection legislation and the council's Information Security Policy, including supporting policies.
3.    To be willing and able to work in a flexible and agile way with regard both to hours of work and location of work, including remote and home working, as required, subject to service needs and requirements.
4.    To participate in performance development, talent reviews and one-to-ones and to contribute to the identification of your own and team development needs and goals.
5.    To actively promote and comply with the council's diversity and equality policies.
6.    To ensure full compliance with the Health and Safety at Work Act 1974 etc., the council's Health and Safety Policy and all locally agreed safe methods of work.
7.    To fully understand and be aware of the commitment to Section 17 'Duty of the Crime and Disorder Act 1998 to prevent crime and disorder'.
8.    At the discretion of the senior management, to undertake other activities as, from time to time, may be agreed consistent with the grade and nature of the role.
9.    To undertake and maintain relevant mandatory training in line with legislations

Key Service Accountabilities

 1.    Manage the day-to-day operation of the Council s non-housing property portfolio, ensuring assets are managed efficiently, compliantly and in line with Council policies.

2.    Line manage estates Surveyors, including workload allocation, performance management, appraisals, professional supervision and quality assurance of outputs.

3.    Oversee landlord and tenant matters including rent reviews, lease renewals, re-gears, terminations, licences, assignments and enforcement actions.

4.    Ensure effective instruction and management of external professional advisors (agents, valuers, solicitors), controlling costs and quality of advice.

5.    Act as the primary operational point of contact for tenants, internal services and external stakeholders on estate management issues.

6.    Manage and prioritise competing workstreams, responding to urgent or high-risk property matters as they arise.

7.    Identify and manage operational risks associated with property management, escalating issues of significant financial, legal or reputational impact as appropriate.

8.    Support income protection and financial performance through timely lease management and resolution of disputes.

9.    Deputise for senior property management where required on operational matters.

10.    Direct line management responsibility for two Estates Surveyors

11.    May oversee temporary, agency or project-based resources as required.