IT Service & Logistics Coordinator

Description

The IT Service & Logistics Coordinator plays a critical role in coordinating daily service operations, managing inventory, and supporting hardware fulfillment for customer orders. This position blends dispatching, warehouse logistics, and hands on technical work to ensure technicians, customers, and remote sites receive accurate, timely support.

What You’ll Be Doing:

Service Dispatch & Coordination

• Organize and maintain the service ticket board to ensure timely assignment of tickets to field technicians.
• Prioritize incoming requests and dispatch technicians based on skillset, location, and urgency.
• Monitor ticket progress and adjust assignments as needed to maintain workflow efficiency.

Shipping, Receiving, & Logistics

• Ship products daily to remote site customers and maintain accurate shipment logs.
• Prepare outgoing shipments, including scheduling pickups with FedEx, UPS, and other carriers.
• Receive incoming packages, freight deliveries, and customer equipment; verify contents and update records.

Inventory Management

• Track inventory levels for toner, hardware, parts, and consumables.
• Update inventory systems daily to reflect incoming and outgoing stock.
• Assist with cycle counts and inventory audits to ensure accuracy.

Technical Assembly & Repair

• Build, repair, and configure IT hardware for customer orders (printers, PCs, Chromebooks, peripherals, etc.).
• Perform basic troubleshooting and functional testing before equipment ships.
• Stage and prepare devices for installation by field technicians or direct customer delivery.

Requirements

What You’ll Need To Be Successful:

• High school diploma or equivalent required; an associate degree in Business Administration, Logistics, or IT is a plus.
• 1–3 years of experience in logistics, warehouse coordination, dispatching, or a service coordinator role.
• Experience utilizing inventory management systems, ERPs, or service ticketing software is highly preferred.
• Exceptional attention to detail with the ability to maintain a clean, highly structured shipping and receiving environment.
• Ability to quickly assess the urgency of incoming service requests and efficiently delegate tasks to field personnel.
• Comfortable working around technology, with a strong willingness and aptitude to learn basic hardware staging and configuration.
• Ability to stand for extended periods, handle warehouse freight, and safely lift up to 50 lbs regularly.
• Clear verbal and written skills to effectively coordinate between customers, remote sites, and field technicians.
• Must be able to pass a drug screening and background check.

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal

About Us:

Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions—managed services, IT hardware, warehouse services, and technology deployment—we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance, expert communications from beginning to end, and significant savings of time and money.