Engagement Delivery Director - Public Sector (Project Management Director)

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role:
Salesforce is hiring a Director, Project Management to lead the delivery of complex digital transformation projects within major UK Public Sector programmes. You work alongside programme leadership, solution architects, delivery managers and customer executives. You are the senior delivery contact for customers operating in regulated, high-profile environments. You help improve the public services that people rely on every day, and you grow your leadership skills on large, strategically important programmes.

Responsibilities:

• Lead large, complex projects from mobilisation to implementation, with end-to-end accountability for scope, schedule, budget, quality and customer satisfaction across teams of 30–100+ professionals.
• Build trusted relationships with customer delivery leaders and senior stakeholders, and act as the primary delivery contact. Run steering committees, project boards and governance forums.
• Establish governance and executive reporting, manage risks, assumptions, issues and dependencies, and own financial forecasting, budget control, resource utilisation and change control.
• Lead, coach and mentor project managers and delivery managers, and promote delivery excellence and continuous improvement across the wider delivery organisation.

Required Qualifications:

• Significant experience delivering complex technology-enabled transformation projects within UK Government or the wider Public Sector.
• Experience leading large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers, including teams of 30–100+ professionals.
• Experience managing project governance, planning, financials, budgets, forecasting, change control and executive reporting.
• Experience engaging senior customer stakeholders and managing dependencies across multiple workstreams.

Preferred Qualifications:

• Experience delivering Salesforce implementations or other enterprise cloud platform, CRM, case management or customer service transformation programmes.
• Experience delivering through systems integrators, partners and multi-supplier environments.
• Familiarity with agile and hybrid delivery methodologies, and a project management certification such as PRINCE2, Project Management Professional (PMP), AgilePM, Scrum Master or Scaled Agile Framework (SAFe).
• Experience supporting major government digital transformation initiatives.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.