Director of Clinical Systems

Description

The Director of Clinical Systems reports directly to the Chief Operating Officer and provides strategic leadership for clinical information systems, clinical informatics, workflow optimization, and technology-enabled operational improvement across Florida Urology Partners’ multi-site physician practice and radiation oncology centers.

Serving as the liaison between executive leadership, physicians, clinical teams, operations, IT, and technology vendors, this role ensures clinical systems support patient safety, regulatory compliance, operational efficiency, and organizational growth. The Director translates clinical and business needs into scalable technology solutions, standardized workflows, and measurable performance improvements.

Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

Requirements

Essential Duties and Responsibilities:

Clinical Systems & Informatics

• Lead the optimization, configuration, implementation, and ongoing support of Epic and related clinical systems.
• Translate clinical and operational needs into functional requirements, standardized workflows, templates, forms, and documentation tools.
• Identify workflow gaps, documentation deficiencies, patient-safety risks, and opportunities for system improvement.

Clinical Operations & Workflow Optimization

• Evaluate and redesign workflows across clinical practices, Patient Access, Call Center, registration, surgery scheduling, and other operational departments.
• Standardize processes while documenting appropriate clinical and operational exceptions.
• Partner with frontline teams to identify barriers, improve patient access and experience, and increase operational efficiency.
• Support provider onboarding, transitions, relocations, new locations, and service-line expansion.

Data Analytics & Performance Improvement

• Develop and analyze clinical and operational dashboards, scorecards, and reports using Epic reporting tools, Qlik, Tableau, Excel, Power BI, and other applicable platforms.
• Monitor key performance indicators, including provider and schedule utilization, appointment access, no-shows, cancellations, call-center performance, referral activity, and encounter aging.
• Identify trends, root causes, and performance gaps; translate findings into actionable recommendations.

Quality, Compliance & Patient Safety

• Partner with clinical, operational, and compliance leaders to identify and mitigate documentation, workflow, regulatory, and patient-safety risks.
• Support clinical documentation audits, root-cause analyses, and corrective action plans.
• Standardize clinical forms, consents, medication workflows, procedure documentation, and related processes.
• Ensure system workflows align with organizational policies, quality standards, and applicable regulatory requirements.

Project Management & Change Leadership

• Lead clinical-system and operational improvement initiatives from assessment through implementation and evaluation.
• Coordinate cross-functional teams and technology vendors; prioritize initiatives based on strategic value, patient safety, compliance, and operational impact.
• Develop implementation plans, training materials, communications, and workflow documentation.
• Evaluate adoption, effectiveness, and sustainability of implemented solutions.

Governance & Stakeholder Engagement

• Advise executive and physician leadership on clinical informatics, system optimization, and technology strategy.
• Establish governance for clinical workflows, documentation standards, system changes, and competing requests.
• Evaluate technology solutions based on clinical usability, interoperability, scalability, workflow impact, and organizational value.
• Deliver training, communicate system changes, and maintain strong relationships with physicians, clinical staff, operational leaders, IT, and external partners.
• Support organizational growth, strategic partnerships, and technology transitions.

Required Qualifications Education & Experience

• Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Technology, Healthcare Administration, or a related field, required. 
• Advanced degree preferred.
• Minimum of five years of experience working with Epic, including customization, application configuration, and system build functionality.
• At least five years’ experience in clinical informatics, ambulatory healthcare operations, EHR optimization, or healthcare IT, required.
• Ten years of healthcare operations experience preferred.
• Experience supporting multi-site healthcare organizations, workflow redesign, implementation projects, analytics, and change management preferred.
• Epic certifications and PMP certification preferred.

Technical Skills & Competencies

• Proficiency in Epic configuration, customization, and application build.
• Proficiency in Qlik BI Analytics and Tableau; experience with Power BI, Excel, and EHR reporting tools.
• Strong understanding of ambulatory clinical workflows, clinical documentation, patient safety, healthcare quality, and regulatory compliance.
• Ability to translate clinical and operational requirements into effective technical solutions.
• Strong analytical, project-management, problem-solving, communication, and presentation skills.
• Demonstrated ability to lead cross-functional initiatives, influence stakeholders, manage competing priorities, and drive organizational adoption.
• Reduced documentation deficiencies, workflow risks, and patient-safety concerns.
• Effective cross-functional collaboration and sustainable implementation of organizational priorities.