Find your calling at Mercy!

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details:

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Patient Service Representative

• Education: High school diploma or equivalent
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
  All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

• Education: High school diploma or equivalent
• Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

Mercy Key Benefits:

• Tuition Reimbursement up to $2,000 for continuing education 
• Health/Dental/Vision available after day one 
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA 
• Paid parental leave for new parents 
• 401k with employer match 
• Paid PTO for volunteering 
• Competitive salary 
• Future career growth!

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EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.