Security Officer - Welcome Center ($19.00/HR) - Mehoopany, PA

Job Description

This is a high-volume Welcome Center and logistics position with security and access-control responsibilities. Approximately 90% of the role involves computer-based logistics, driver processing, documentation, and administrative work, while approximately 10% involves traditional security-related duties. This role may not be the right fit if you are primarily looking for a traditional security position focused on patrols, surveillance, or physical security.

 

This position serves as the primary point of contact for truck drivers entering and exiting our facility and plays a critical role in maintaining the efficient flow of transportation while ensuring site security and access control standards are met. Successful candidates must be comfortable working in a dynamic environment where attention to detail, strong communication skills, and independent decision-making are essential.

Responsibilities

Truck Processing and Logistics Support – 24/7 Operations

• Check, verify and enter driver information accurately before granting access or releasing assets to warehouse and drop lot facilities via warehouse management, access control, and tracking systems.
• Coordinate with warehouse personnel, transportation providers, dispatchers, and facility personnel regarding truck arrivals, departures, and trailer movements.
• Maintain accurate electronic and written logs, including identifying and reporting issues or irregularities in transportation activity.

Access Control and Security Operations

• Monitor security cameras, access control systems, alarms, and other security-related equipment.
• Respond to and report security incidents, safety concerns, unauthorized attempts, emergencies, and suspicious activity through logs, and security documentation in a timely and accurate manner.

Patrol and Inspection Duties

• Conduct scheduled foot and vehicle compliance patrols of warehouse facilities, trailer yards, parking lots, buildings, perimeter fencing, and offsite drop lot locations.
• Identify and report security vulnerabilities, safety hazards, maintenance concerns, or policy violations.

Administrative Responsibilities

• Answer telephones and provide professional assistance to drivers, carriers, employees, and visitors.
• Maintain confidentiality of company information and transportation data.
• Complete required reports and documentation before the end of each shift.

Communication and Customer Service

• Communicate clearly and professionally while enforcing facility rules, transportation requirements, and security procedures, which may include difficult conversations involving delays, access restrictions, or transportation issues.
• Maintain a customer-service-oriented approach while balancing operational and security requirements.

Self-Management and Reliability

• Remain attentive and productive throughout the shift while balancing computer work, driver interactions, and security patrol responsibilities during day, night, weekend, and holiday shifts.
• Demonstrate reliability, accountability, professionalism, and integrity in a highly visible and operationally critical role.

Qualifications

• High School Diploma or GED required.
• Ability to work in a fast-paced, high-volume transportation and warehouse environment.
• Strong computer and data entry skills.
• Proficiency with Microsoft Office applications and web-based software systems.
• Excellent verbal and written communication skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Ability to work independently and make sound decisions with limited supervision.
• Ability to work rotating shifts, weekends, holidays, and overtime as required.
• Must be able to be on your feet for 8-12 hours per shift.
• Contract requires employees to speak, understand, read and write English.
• Must meet and adhere to all safety guidelines and regulations set forth by the company and client.

Preferred Qualifications

• Previous security, gatehouse, warehouse, transportation, logistics, dispatch, military, or law enforcement experience.
• Experience with transportation management systems, warehouse management systems, access control systems, or security monitoring systems.
• Experience working in a high-volume distribution center, warehouse, manufacturing facility, trailer yard, or trucking operation.

 

Skills and Abilities

• Strong customer service and interpersonal skills.
• Excellent attention to detail and organizational ability.
• Ability to process large volumes of information accurately and efficiently.
• Strong problem-solving and decision-making skills.
• Ability to enforce policies and procedures in a professional manner.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to prepare clear, concise, and accurate reports.
• Ability to recognize and respond appropriately to security and safety concerns.
• Ability to remain calm under pressure and maintain professionalism during challenging situations.

 

Working Conditions and Physical Requirements

Weather: Indoor/Outdoor.  Exposure to varying weather conditions while conducting patrols and inspections.

Noise level: Moderate to Loud

Description of environment: Combination of high-volume, continuous 24-hour/ 7-day-per-week gatehouse, warehouse office, trailer yard, and outdoor work environments.

Must be able to keep up with the fast-paced atmosphere requiring constant attention to detail, multitasking, and independent decision-making.

Physical requirements: Must constantly be able to stand, walk, climb, push, pull use hands and arms, stoop, kneel and crouch, lift and move up to 50lbs. 

 

Competencies

 

• Customer Service – Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner.
• Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other ideas.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication – Writes incident, logs and other reports clearly; able to read and interpret written information.

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.