- Location
- Athens, Attica, Greece · published
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Source
- Workable
Description
Are you an ambitious and highly motivated IT Service/Operations Manager looking for an exciting new challenge? We currently have a vacancy for a dynamic and experienced professional to join our team at our company headquarters in Athens, with occasional onsite missions to client premises across Europe.
What You'll Do:
- Lead and coordinate the operations and support teams of the company (Service Desk and Technical Support groups), covering various international projects;
- Overall responsibility for maintaining the operational integrity of the technologies and services provided, ensuring all day-to-day operational activities are carried out in a timely and reliable way;
- Overall responsibility for IT Facilities Management within the company’s data center or external (client premises, private/government cloud);
- Ensure compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) both internal (company-facing) and external (client-facing);
- Apply and coordinate ITIL Service Operation Processes such as event management, incident management and request fulfillment;
- Cooperate with the company’s development teams for implementing ITIL processes within the products’ design;
- Utilize Service Management tools and create reports on the operational status and activities pertaining to operations;
- Resolve conflicts and remove obstacles that occur.
Benefits
Competitive full-time salary;Private Health Coverage on the Company’s group program;Flexible Working Hours;Top-of-the-Line Tools;Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;Career Growth: Work with some of the most innovative and exciting specialists in the industry;Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.