Case Manager I

Description

The Case Manager plays a vital role in supporting at risk families through comprehensive case management, advocacy, and coordination of services. This role ensures program compliance, fosters community partnerships, and contributes to client empowerment and long-term stability. 

Essential Functions 

Client Support & Case Management 

• Conduct eligibility screenings via phone, in-person visits, and documentation review 
• Develop individualized Family Action Plans with clients to promote independent living and self-sufficiency; monitor progress monthly 
• Provide ongoing case management and support through semi-monthly face-to-face meetings, including at least one monthly home visit (or more as determined at case staffing) 
• Assist families with monthly budgeting and financial planning 
• Arrange and or provide transportation for clients using agency vehicle as needed 
• Refer clients to appropriate services including GED/ESOL classes, SSI/SOAR, tutoring, counseling, legal aid, credit counseling, parenting, life skills classes or other community resources 
• Conduct timely follow-ups and home visits in alignment with program goals and objectives 
• Reassess families using the SPDAT, or other designated tool, according to Continuum of Care Guidelines 

Advocacy & Client Representation 

• Advocate on behalf of clients with landlords, employers, creditors, and external agencies  
• Attend court, medical, school, and therapy appointments with clients  
• Immediately report threats of harm to self or others to the Housing Compliance Manager and follow state reporting protocols. Notify relevant staff including Director of Housing, Quantum Wellness Therapist, Director of Admissions, HR Manager and CEO 

Community Engagement & Collaboration 

• Coordinate with community providers to deliver services and resources to families 
• Coordinate with the Community Volunteer Coordinator to schedule at least one annual group presentation by a community provider for residents 

Program Compliance & Administration 

• Secure HUD-required documentation to verify family income from employment, benefits and other sources 
• Maintain accurate and up-to-date client files, case notes, and documentation including contact dates, content, follow-ups, referrals and relevant forms 
• Complete self-audits of file  
• Complete corrections to agency QA process within deadline provided.  
• Enter client data into CMIS and HMIS/Client Track systems in a timely and accurate manner 
• Complete required reports, and other paperwork in a timely manner and adhere to deadlines 
• Provide data for program reporting quarterly or as requested 
• Contribute to the development and updates of the Client Handbook and Policies and Procedures 
• Perform additional tasks and responsibilities as assigned 
• Complete Move-In walk through with client  
• Support clients in reporting maintenance issues, 
• Provide rent calculations according to HUD guidelines 
• Collaborate with Housing Specialists and Supervisor on lease changes and renewals to ensure smooth transitions  

Training & Development 

• Participate actively in all agency staff meetings, team meetings and collaborative projects to support organizational goals and build professional skills 
• Understand and follow clearly defined roles, responsibilities, and performance expectations to contribute effectively to departmental success 
• Take initiative in learning new tasks and responsibilities that support team operations and build confidence in independent work 
• Seek out opportunities for coaching, mentorship, and constructive feedback to support personal growth and career development 
• Participate in professional development opportunities such as webinars, certifications, or cross-training within the organization 

Requirements

Education & Certification 

• Bachelor’s degree in Social Work or related field 
• Valid Florida driver’s license with insurability 

Experience 

• Minimum of three (3) years’ experience in the social work or human services field specifically working with homeless or at-risk families  
• Strong understanding of the needs and challenges faced by homeless and low-income families 
• Familiarity with local support groups and service agencies is desired 
• Knowledge of community-based organizations offering social services and specialized resources for the target population is desired 

Technical Proficiency 

• Proficient in Microsoft Office Suite, including Word, Excel, SharePoint, and Outlook 
• Experience with HMIS or the ability to quickly learn client database systems and software applications  
• Demonstrated ability to learn and adapt to new technologies and platforms efficiently  

Communications 

• Excellent verbal and written communication skills? 
• Strong interpersonal skills with the ability to foster a welcome and supportive environment 
• Bilingual (English/Spanish English/Creole) preferred 

Professional Initiative 

• Highly adaptable with the ability to manage shifting priorities and meet deadlines  
• Demonstrates initiative, embraces new challenges, and supports departmental growth and innovation 
• Exhibits a strong commitment to aligning with and upholding the agency’s culture and values 

Working Conditions 

• Local travel throughout Palm Beach County is required to conduct home visits  
• Reliable transportation required for travel throughout the service area 
• Primary work is performed in standard office setting with the exception of home visits 
• Hybrid work schedule eligibility may be considered following a 90-day probationary period and subject to supervisor approval  
• Position involves prolonged periods of computer use and sedentary work sitting at the computer 
• Willingness to work flexible hours, including evenings and weekends, as needed 

Physical Requirements 

• Ability to bend and lift over your head 
• Ability to lift a minimum of 25 pounds 
• Ability to climb stairs 
• Ability to drive and/or commute between locations  

Compensation Range: $50,000–$53,000 annually (dependent on experience) 

Our Benefits Package 

At Adopt-A-Family of the Palm Beaches, we believe that taking care of our team allows them to take care of the community we serve. We offer a strong, comprehensive benefits package designed to support the well-being, stability, and growth of every employee. Our benefits include:

• Health, Dental, and Vision Insurance 

• Generous Paid Time Off, including vacation, sick leave, and paid holidays

• Retirement Plan Options with employer match (if applicable)

• Employee Assistance Program (EAP) for confidential counseling and support

• Professional Development Opportunities to help you grow in your career

• Flexible Work Schedules for eligible positions

• Mileage or Travel Reimbursement for approved work-related travel

• Additional wellness, recognition, or mission specific perks depending on role

Our Culture & Values

At Adopt-A-Family of the Palm Beaches, our culture is rooted in compassion, dignity, and an unwavering belief in the potential of every family we serve. We show up each day with purpose — to provide stability, hope, and opportunity to families experiencing or at risk of homelessness — and we support one another with the same care we extend to our community.

We value collaboration and teamwork, knowing that meaningful change happens when people work together. Our staff bring diverse perspectives, talents, and lived experiences, and we honor that diversity as a source of strength. We foster an environment where every voice is respected, ideas are welcomed, and learning is continuous.

Integrity guides our decisions, accountability shapes our actions, and empathy fuels our mission. Whether we are working directly with families, supporting programs behind the scenes, or strengthening partnerships across the community, we lead with heart and professionalism. When you join our team, you become part of a supportive, mission driven organization that believes in lifting families up — and lifting each other up along the way.

Adopt-A-Family of the Palm Beaches is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Employment with Adopt-A-Family of the Palm Beaches is at will. This means that either the employee or the organization may end the employment relationship at any time and for any lawful reason.

All offers of employment are contingent upon the successful completion of required background screenings. This may include verification of employment and education history, reference checks, criminal background checks and a review of credit history as permitted by appliable law. Certain positions within our organization require a Florida Level II Background Check, including fingerprinting and screening through state and federal databases, in accordance with Florida Statute 435.04. All screenings are conducted in accordance with federal, state, and local regulations, and results are kept strictly confidential. Applicants who do not meet the screening requirements may be disqualified from employment.

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By applying, you affirm that all information provided is true, complete, and accurate. Any false, misleading, or omitted information may result in disqualification from consideration or termination of employment.

Adopt-A-Family of the Palm Beaches maintains a drug free workplace. Candidates may be required to complete pre-employment drug testing in accordance with applicable laws and organizational policy.